Customer Success Manager, Mexico

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

As a Customer Success Manager - Mexico, you will report to the Director, Customer Success, and be the face of Motive to our customers within Mexico. The CSM ensures that the customer achieves the agreed upon value as promised during the sale. You are accountable to the customer through their entire lifecycle. In addition, the CSM will collaborate with the Implementation Consultant through the rollout, and steer qualified leads to Account Executives to Motive’s revenue.

What You'll Do:

Own a book of business with existing customers for expansion and renewals

Ensure consistent retention of revenue and renewal of all accounts

Own adoption, training, and development of best practices

Maintain high levels of customer satisfaction and nurture client health

Identify paths for the customer to realize value from the entire Motive platform

Assist in troubleshooting and solving Tier 2 product support issues

Handle a large volume of email, chat, and phone conversations

Work with the sales team and Implementation Consultants to ensure a seamless handoff

What We're Looking For:

3+ years prior experience in a customer-facing role

2+ years prior experience as a CSM or equivalent (owning a renewal target)

Bilingual fluency in Spanish and English required

Ownership of revenue and renewals for a named book of business

Experience working with accounts based in both Mexico and US a plus

Ability to build and maintain relationships with clients and their key personnel

Receptive to feedback, willingness to learn and embrace continuous improvement

Resilient in capacity to deal with pressure and the demands of a fast-paced workplace

Ability to plan ahead and be resourceful

Strong sense of ownership for the product

Logistics experience is a big plus

Prior sales experience a plus

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.