Quality Engineer Expert (QE Platform & Enablement)

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Engineer within PNC's C&IB's organization, you will be based in Dallas, TX or Pittsburgh, PA.

Quality Engineer Expert – QE Platform & Enablement

Role Summary

The Director level Quality Engineering Expert for Platform & Enablement owns the shared quality foundations that enable scale, consistency, and predictable delivery across all C&IB domains. This role is accountable for eliminating systemic delivery constraints by centralizing ownership of test environments, test data capabilities, automation platforms, and governance.

The role primarily leads senior individual contributors, including QE Architects and Principal Quality Engineers, and ensures their expertise is leveraged effectively across domains rather than duplicated within them.

Reporting Line & Scope

Reports to: Head of C&IB Quality Engineering

Leads: Senior ICs (QE Architects, Principal Quality Engineers) and small enablement pods.

Scope: Horizontal enablement supporting Payments, Commercial Lending, Digital, and Capital Markets

Key partners: Engineering Leaders, Architecture, Platform Engineering, DevOps/SRE, Infrastructure, Data Platforms, Security, Risk & Control

Operating Context Across C&IB, delivery teams encounter recurring, non domain specific challenges that directly impact delivery predictability and risk:

Preprod environment instability and shared resource contention

Slow or manual test data provisioning

Fragmented automation frameworks and inconsistent tooling

Inconsistent quality metrics and limited actionable signals

Scope (What This Role Owns)

Test Environment Management

Test Data Capabilities

Automation Platforms & Standards

Quality Governance, Metrics & Execution Discipline

Applied Quality Engineering Innovation

Key Accountabilities

Direct senior ICs to design and deliver scalable, reusable QE platforms and standards

Remove systemic delivery constraints impacting multiple domains

Drive platform led, applied innovation that improves quality outcomes and reduces execution risk

Ensure innovation initiatives transition into run state capabilities with ownership, adoption, and metrics

Use execution data and quality signals to identify risk hot spots and prioritize enablement investments

Own vendor/tooling strategy and financial stewardship for horizontal QE capabilities

Responsibilities

Build and execute a multi quarter enablement roadmap with clear milestones and measurable outcomes

Guide QE Architects and Principal Engineers in defining patterns, standards, and reference implementations

Establish intake and prioritization models balancing domain demand with enablement capacity

Partner with platform, infrastructure, and data teams to deliver committed improvements

Drive adoption of platforms and standards through enablement, coaching, and influence - not mandate

Provide executive level visibility into constraints removed, innovation scaled, and delivery readiness impact

Success Measures

Reduced environment and test data related delivery delays across domains

Faster, more predictable test execution cycles

Increased automation reuse, reliability, and signal quality

Consistent, leadership ready quality metrics across verticals

Demonstrable reduction in delivery risk driven by systemic issues

Innovation outcomes converted into widely adopted, stable QE capabilities

Qualifications

15+ years in Quality Engineering / Software Engineering

8–10+ years leading senior engineers, architects, or enterprise scale enablement teams

Proven success building shared engineering platforms or standards adopted at scale

Demonstrated ability to translate emerging ideas into operationalized capabilities

Strong executive communication and cross organization influence

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Uses technical expertise to lead the implementation of the current state strategy for Quality Engineering.

Responsible for the development of the future state vision of the function, individually at the business unit level and in partnership for the organization. Provides guidance and advises on complicated technology issues for application development, implementation and automation.

Provides application testing expertise and ensures required inspections are complete and validated to adhere to established company, industry, and regulatory standards.

Drives automation efforts to deliver increased efficiency and standardization in testing methodology.

Oversees and owns the timely and proper execution of the risk management program within Quality Engineering, including control ownership.

Provides coaching, mentorship, and training to Engineering Managers and Quality Engineers.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Analytical Thinking, Automation, Controls Testing, Corporate Governance, Quality Assurance (QA), Quality Support, Software Testing, Test Case Development, Usability Testing

Competencies

Analytical Thinking, Application Maintenance, Application Testing, Effective Communications, Internal Controls, Organizational Governance, Process Management, Regulatory Environment - Financial Services, Software Quality Assurance And Testing, System Testing

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, or PhD is desirable. Industry experience is typically 8 + years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.