Senior SAP Customer Experience (CX / C4C) Consultant

With many new and exciting projects underway, Trifork is now looking for a passionate SAP CX / C4C Consultant to join our dynamic and growing team in Spain.

Full-time · Barcelona / Madrid / Palma · Spain

You and Trifork Spain

Join Trifork Spain – Where Global Innovation Meets Local Impact

At Trifork Spain, we are part of the Trifork Group, a global next-gen IT company headquartered in Switzerland, with over 1,200 employees across 16+ countries. Trifork is known for its deep expertise in software development, cloud-native architectures, AI, IoT, cybersecurity, and enterprise platforms, serving clients in healthcare, finance, education, government, and industry. With a strong presence in Europe and the US, Trifork is a trusted innovation partner for organizations seeking to accelerate digital transformation.

At Trifork, we love people who love what they do. If you, like us, care deeply about good collaboration, thoughtful planning, and creating solutions that make a real difference, you will feel right at home.

You bring the calm confidence that comes from experience, the curiosity to understand people and processes, and the desire to make projects run smoothly for everyone involved.

The Role

Trifork is expanding its SAP Customer Experience practice and is looking for an experienced Senior SAP Customer Experience Consultant to join our international team.

In this role, you will help customers transform and optimize their customer-facing processes across sales, service, and customer engagement. You will work closely with business stakeholders, project teams, and SAP to design and implement modern SAP CX solutions that deliver measurable business value.

As a trusted advisor, you will support customers throughout their digital transformation journey, from requirements gathering and solution design to implementation and go-live.

What you'll do

Lead SAP Customer Experience implementation and transformation projects

Conduct customer workshops, discovery sessions, and business process assessments

Gather and translate business requirements into scalable SAP CX solutions

Design and optimize end-to-end sales and service processes

Configure and implement SAP Customer Experience solutions

Support integration scenarios between SAP and non-SAP applications

Collaborate with project managers, architects, developers, and customer stakeholders

Provide best-practice guidance and strategic consulting to customers

Support presales activities, solution demonstrations, and proposal creation

Mentor junior consultants and contribute to the growth of Trifork’s SAP CX practice

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Help us create business value through user experience

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Your qualifications

MUST HAVE

Minimum 5 years of experience in SAP Customer Experience, SAP CRM, or related consulting roles

Strong implementation experience with SAP Customer Experience solutions

Proven track record delivering multiple end-to-end SAP CX projects

Hands-on experience with:

SAP Sales Cloud

SAP Sales Cloud Version 2

SAP Service Cloud and/or SAP Service Cloud Version 2

Deep understanding of:

Lead-to-Cash processes

Opportunity Management

Account & Contact Management

Customer Service Management

Sales Automation

Customer Engagement processes[MI2]

Strong consulting, communication, and stakeholder management skills

Experience working in international project environments

Fluent English (spoken and written)

Certifications (Mandatory)

SAP Certified Associate – SAP Sales Cloud

SAP Certified Associate – SAP Sales Cloud Version 2

Additional SAP Customer Experience certifications are highly valued

NICE TO HAVE

SAP Service Cloud Version 2 certification

SAP Emarsys Customer Engagement experience

SAP Business Technology Platform (BTP)

SAP Integration Suite

SAP Customer Data Cloud (CDC)

Presales or Solution Architecture experience

German language skills

Experience in Manufacturing, Utilities, Energy, Life Sciences, Financial Services, or Retail industries

THE KIND OF PERSON WE WANT

You are a customer-focused SAP CX professional with deep expertise in SAP Sales Cloud and Service Cloud solutions and a passion for helping organizations modernize their customer engagement processes.

You enjoy working in consulting environments, collaborating with international teams, and partnering with customers to deliver successful business outcomes through innovative cloud technologies.

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What we offer you

International SAP transformation projects across Europe

Collaboration with experienced SAP CX experts across multiple countries

Access to the latest SAP Customer Experience technologies and innovations

Flexible hybrid working model

Continuous learning and certification opportunities

Long-term career growth opportunities within Trifork’s international SAP organization

You will become part of:

A dynamic environment in a growing company

A culture in which we prioritize close cooperation and sparring between teams

A tribe of passionate colleagues and a strong sense of community

An informal workplace with humor and social events

A company that respects and values work life balance

The compensation package includes:

Gross salary in the range of 52k€ - 62k€ based on experience and value contribution

As a company that values human relations, we hold regular team building activities and after-work get togethers

Extensive training opportunities with our team of experts as well as externally by participating in relevant conferences or hackathons.

24 days of holiday a year

Private health insurance

Flexible working hours with the possibility to work remotely

Must be based in or around Greater Barcelona, Madrid, or Palma Metropolitan Area

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Our office in Barcelona is located in the heart of the city.

Your application and CV should be in English. We are looking forward to receiving it!