Director, Business Operations - Internal Only

Our Mission

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Day to Day

As Director of Business Operations for Client Success, you will report to the VP of Client Success and help shape the future of our global Client Success organization. You will be central to driving organizational transformation and enabling scalable operations that deliver exceptional client outcomes. Your work enables informed decision-making and fosters continuous improvement across the Client Success function.

You will:

Manage cross-functional operational projects and initiatives that improve efficiency, business performance, and the customer experience.

Develop and implement scalable processes, tools, and frameworks to support the growth of the Client Success organization and ensure it can evolve to meet changing business priorities.

Analyze data and provide insights to guide strategic decisions and resource allocation, with a focus on identifying opportunities to leverage AI and automation to enhance productivity.

Oversee the Client Success KPI framework, productivity metrics, and quarterly performance management processes.

Manage and mentor a team, fostering professional growth and a culture of high performance, continuous improvement, and accountability.

Communicate progress, insights, and recommendations to Client Success leadership and cross-functional partners to drive alignment and execution of key initiatives.

Responsibilities

Drive high-impact operational initiatives and ensure alignment across teams.

Oversee programs and transformation efforts from planning to execution.

Implement cost-effective solutions to optimize processes and improve performance.

Partner with leadership to inform strategic priorities and ensure clarity in goals.

Conduct analysis and provide actionable insights to support business decisions.

Promote a culture of continuous improvement, accountability, and collaboration.

Build productive relationships across the organization to advance operational excellence.

Skills/Competencies

Requires a minimum of 17 years of related experience; or a minimum of 15 years with a Bachelor’s degree; or 12 years and a Master’s degree; or a PhD with 8 years experience.

Proven analytical and problem-solving skills, with the ability to translate complex data into actionable insights.

Proven experience managing multiple projects in fast-paced, ambiguous environments.

Excellent communication skills, able to influence and engage collaborators at all levels.

Experience with process improvement, change management, and operational frameworks.

Strategic thinking, business judgment, and attention to detail.

Adaptable and proactive, able to navigate ambiguity and drive results.

Salary Range Transparency

Tier 1 - United States of America 146,000 - 218,000 USD per year

Tier 2 - United States of America 161,000 - 241,000 USD per year

Tier 3 - United States of America 178,000 - 266,000 USD per year

Tier 4 - N/A

Tier 5 - United States of America 202,000 - 304,000 USD per year

Salary Range Disclaimer

The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (https://www.indeed.com/careers/paytiers), and recruiters can confirm how location is considered for a specific role.

Benefits - Health, Work/Life Harmony, & Wellbeing

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company’s 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 11 paid holidays a year and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at https://www.indeed.com/careers/benefits!

Equal Opportunities and Accommodations Statement

Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit https://www.indeed.com/careers/accommodations. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

Inclusion & Belonging

Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.

Indeed’s Employee Recruiting Privacy Policy

Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.

AI Notice

Indeed is committed to ensuring fairness and transparency throughout our hiring process. We use artificial intelligence (AI) tools to assist in the screening, assessment, and selection of applicants for this position by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.

Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws.

Reference ID:

The deadline to apply to this position is July 1, 2026. Job postings may be extended at the hiring team’s discretion based on applicant volume.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Reference ID: 47249