IS Application Manager for Communications

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics - working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

IS Service Owner

In this role, you will drive excellence across ABB Robotics' digital communication landscape, managing our corporate website, CMS platform, and communication tools to deliver seamless digital experiences. You will own the full lifecycle of our digital communication platforms - from governance and roadmap planning to SLA management and continuous improvement - ensuring our capabilities stay aligned with evolving business needs.

A primary point of accountability for service delivery, you will connect with business stakeholders, internal IS teams, and external suppliers to ensure smooth and effective platform operations. This is a global leadership role that requires strategic thinking, hands-on operational focus, and the ability to lead and develop diverse teams across multiple locations

The work model for the role is hybrid. #LI-hybrid

This is a global role; the preferred locations are Poland, Czech Republic, France, Portugal, Italy or India.

Your responsibilities:

Own and govern our CMS platform and digital communication tools, ensuring transparency with senior stakeholders. You'll prioritize improvements based on business strategy, manage the development roadmap, and drive adoption across the organization.

Lead service delivery excellence by managing day-to-day operations across internal IS teams, GBS IS units, and external suppliers, ensuring service requests and incidents are fulfilled within agreed SLAs and OLAs

Drive alignment between business and IT by collaborating with business stakeholders to identify requirements, validate expected outcomes, and ensure application services consistently meet customer needs

Manage financial accountability including budget ownership, cost charge-out to respective business units, and ongoing assessment of efficiency improvements based on technological, financial, and functional feasibility

Ensure data quality and information consistency by working iteratively with the business to validate system-generated reports, assess data integrity, and support compliance with Information Produced by Entity (IPE) requirements

Lead incident, problem, and change management by overseeing root cause analysis, defining workarounds, and coordinating resolution across teams to restore services within agreed SLA timelines

Maintain a robust IS governance framework by steering reference teams and steering committees, managing vendor relationships, and ensuring adherence to corporate IS policies, security standards, and external legislation

Contribute to IS strategy by collaborating with the Head of Business IS and IS leaders to shape the overall application roadmap in alignment with ABB's global IS strategy and business objectives

Develop and lead people by building competence within the team, promoting a high-performance culture, and guiding geographically dispersed teams toward shared goals

Qualifications for the role:

Master's degree in Information Technology, Business Engineering, or a related field

10+ years of IT experience, with at least 3+ years in a global management or leadership role overseeing digital communications platforms and CMS systems

Hands-on experience managing and delivering digital communication platforms and CMS solutions such as Adobe Experience Manager or equivalent systems at enterprise scale

Proven experience managing budgets exceeding 1M USD, with accountability for cost control, forecasting, and financial reporting

Proven track record as an application services leader in a complex, global organization with both internal and external stakeholder interfaces

Strong experience managing SLAs, OLAs, and vendor relationships in a multi-supplier environment

Demonstrated ability to implement processes, tools, and governance frameworks at scale

ITIL knowledge is a plus; experience with end-to-end functional process understanding is highly valued

Exceptional negotiation, facilitation, and consensus-building skills

Fluent in English with strong communication abilities across all organizational levels

What’s in it for you:

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to about us and learn about the impact of our solutions across the globe.