Customer Service

Location Sunshine West, Australia

Category Sales Function

Job ID R26_0000011782

Date posted 04/27/2026

Brand Motion APAC

Status Full time

Job Type On-Site

We are seeking a motivated and customer-focused Customer Service Representative to join our FPS Business Unit in Sunshine West.

This is an exciting opportunity to be part of a high-performing team that values professionalism, collaboration, and delivering exceptional service to our customers.

About the Role

Reporting to the Business Manager, you will play a key role in delivering high-level customer service while supporting the growth and development of our customer base.

You will act as a trusted advisor to customers, providing product knowledge, processing orders efficiently, and supporting branch sales and operational objectives.

Key Responsibilities

Customer Service

Process customer orders accurately and efficiently

Respond promptly to customer enquiries, concerns, and complaints

Coordinate workflow to meet customer deadlines

Liaise with internal teams and other branches to resolve order-related matters

Maintain strong, ongoing customer relationships

Sales & Business Support

Assist in preparing quotations in line with sales strategies

Maintain accurate sales forecasts and reports

Record sales activities in CRM systems

Support sales projects, proposals, and marketing initiatives

Identify opportunities to grow existing customer accounts

About You

To be successful in this role, you will have:

Previous experience in customer service (industrial or trade environment desirable)

Strong communication and interpersonal skills

High attention to detail and organisational skills

Ability to multitask and manage competing priorities

A proactive approach with a strong customer-first mindset

Experience using CRM or order processing systems (advantageous)

What We Offer

Market aligned remuneration with annual salary reviews: Your salary grows with your skills and performance.

Career Progression: Clear pathways to develop and advance within Motion and with access to free webinars, training events and courses.

Comprehensive Benefits: Including retail discounts, bonus incentives, recognition programs, supplied uniforms, parental leave top-up allowance and access to wellbeing/employee assistance programs.

Eligible for 1Good to Give Leave Day per calendar year in addition to normal leave entitlements to participate in volunteering activities

Motion Fluid Power Solutions is a trusted leader in providing hydraulic and industrial hose and fittings, hydraulic hardware solutions, and pneumatic products. We service a diverse range of industries, including mining, waste management, transport, oil & gas, manufacturing, construction, and agriculture.

We specialise in delivering high-quality fluid power products and customized solutions that help our customers enhance efficiency and reliability in their operations.

We are a Company who values relationships, therefore we need this role to always work to foster and maintain trusted relationships across all levels of our business and seek to support and add value to our store network, managers, and leaders.

You must be either an Australian Citizen or a holder of an Australian Permanent Residency Visa to be eligible to apply for this position.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.