HR Case Manager - Field Based ( Nationwide travel)

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate HR Case Manager to join our growing business on a permanent basis.

The ideal candidate will be based in or around Oxford, though they are likely to spend significant time in London. This is a field-based role requiring travel across the UK. A company car is provided, so a full UK driving licence is essential.

PURPOSE OF THE ROLE

To provide a professional, proactive, expert telephone and written HR advisory service to managers at all levels across the business.

To provide advice and guidance to managers on complex people matters with a focus on gaining the best outcomes for both the business and the colleague. Specifically in relation to the management of serious conduct matters, capability, employee concerns and employee relations issues, including the management of suspensions and investigations. This includes reviewing investigation reports and complex letters or communications.

To provide active support to managers in the day to day case management of serious / complex employment issues whilst at all times considering the commercial constraints of the business and the legal framework

In this role you can expect to:

Act as a fully participating member of the HR team supporting HR and liaising and developing effective working relationships with wider stakeholders

Manage a portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales

Where appropriate, provide face to face support to Managers or act as HR lead on complex people matters, including hearings and appeals within nationwide locations

Ensure good employment practice through the provision of clear advice and guidance in line with Iceland’s HR policies, procedures and guidelines

Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.

Work autonomously whilst using own initiative, on delegated work areas and where appropriate seek advice from senior colleagues when required

Take every opportunity to coach managers in aspects of people management including communication, robust decision making, fairness and consistency and application

Review and prepare (where appropriate) letters/ documents in readiness for and after formal hearings and providing feedback to Managers where required

Ensure all case management details are recorded accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion and ensuring personnel database reflects accurately

You should apply if you have:

Proven track record of managing a range of complex HR cases

Confident communication with people at all levels, with a style that is clear, engaging, coaching and collaborative whilst at times of challenge can hold your own

Strong partnership working with a variety of stakeholders

Ideally CIPD qualified (Level 7)

Experience of applying a commercial and pragmatic approach to providing HR risk based solutions to difficult issues that arise within challenging situations

Ability to work flexibly in an agile way in order to meet deadlines and respond positively and constructively to feedback

Good analytical and problem solving skills

Full UK Driving licence (field based roles)

What to expect from us:

Collaborative environment

A competitive salary

25 days holiday, plus 8 days bank holiday

15% store discount, 30% club individual restaurant discount

Educational sponsorship

Enhanced maternity/paternity leave

Long service awards

Reward & recognition

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