Customer Success Manager

At Varicent, we're not just transforming the Sales Performance Management (SPM) market - we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here's why you'll thrive at Varicent:

Innovate with Purpose: Build impactful solutions for customers worldwide.

Join Excellence: Work in a diverse, collaborative, and innovative team.

Shape the Future: Lead in redefining revenue optimization.

Grow Together: Unlock your potential in a supportive environment.

Join us at Varicent - where your talent and ambition meet limitless opportunities for success!

About The Role

As a Customer Success Manager, you will manage a dedicated portfolio of approximately 15–20 customers across the EMEA region. You will be part of a Customer Success team of approximately 18 professionals and report directly to the Director of Customer Success.

This role combines elements of enterprise customer management with a smaller, growth-oriented portfolio. You will work closely with customers to build strong relationships, align on strategic priorities, and support measurable business outcomes. The role requires a high level of ownership, autonomy, and consistent engagement across the customer lifecycle.

What You Will Be Doing

Manage a portfolio of 15–20 customer accounts through regular, proactive engagement

Build and maintain strong relationships with key stakeholders across customer organizations

Align customer goals with product capabilities to support adoption and value realization

Identify and progress opportunities for account growth and expansion

Lead customer conversations focused on progress, outcomes, and next steps

Maintain accurate customer records and activity in CRM and customer success tools

Partner with internal teams to resolve challenges and improve the customer experience

Take initiative to identify opportunities for engagement, improvement, and account development

What You Bring

Experience in a SaaS or technology environment (customer success, account management, sales, or related role)

Experience supporting or managing customer relationships in a business-to-business setting

Strong written and verbal communication skills in English

Ability to communicate effectively with both business and technical stakeholders

Ability to work independently and manage priorities with limited oversight

Familiarity with CRM or customer success platforms (e.g., Salesforce or similar tools)

Ability to connect customer needs to product or solution capabilities

Experience operating in a fast-paced environment with timely follow-through

Success Outcomes

Customers are consistently engaged through regular meetings and proactive outreach

Strong relationships are established across assigned accounts, including key stakeholders

Customer priorities are clearly aligned to product usage and deliver measurable value

Opportunities for growth and expansion are identified and advanced within the portfolio

Customer data and activity are accurately maintained across systems

Work is delivered with appropriate speed and consistent follow-through

Customer needs and opportunities are identified proactively, without reliance on direction

For this role, the estimated annual base salary range is between £45,800.00 – £63,653.00 Pound Sterling. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process.

This posting is for an existing vacancy.

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement - not replace - human decision-making.

Overview of Benefits:

Health & Wellness - Comprehensive medical, dental, and vision coverage tailored to your local needs

Time Off - PTO and public holidays to rest, recharge, and do what matters most

Volunteer Days - Dedicated time to give back and support the communities that matter to you

Ignite Days - Dedicated learning days to support continuous growth, skill development, and professional learning

Financial - Compensation that reflects your market and your value

Retirement - Retirement plans designed to help you build long-term financial security

Tuition Assistance - Invest in your growth with support for continuing education and professional development

Flexibility - Work where you thrive, with remote and hybrid options available across most regions

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