Event Operations Supervisor

We are Company of Cooks, and we believe brilliant food and drink starts with brilliant people. For over 25 years, we’ve been part of some of the UK’s most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life.

Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you’ll feel right at home here.

Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we’re looking for an Event Operations Supervisor to join our team at Southbank Centre in London.

Location: Southbank Centre, London

Contract: Casual

Salary: £15.20 p/h

About the role:

This role is ideal for someone with a hospitality and operational background who enjoys being hands-on and leading teams on the ground. You will be responsible for the operational delivery of a wide range of events, including conferences, receptions, gala dinners, award ceremonies, and private functions.

As a Casual Event Operations Supervisor, you will oversee event set-ups, supervise front-of-house teams, and act as a key point of contact during events, ensuring everything runs smoothly and to the highest standards.

Key Responsibilities

Oversee the operational delivery of events across Southbank Centre's spaces.

Supervise and support front-of-house teams during events.

Manage event set-ups and ensure venues are prepared to the required standard.

Act as the main operational point of contact during events.

Allocate duties and provide guidance to event staff.

Monitor service standards and ensure an excellent guest experience.

Resolve operational issues quickly and professionally.

Ensure all health, safety, and venue procedures are followed.

Work closely with event planners, catering teams, and venue stakeholders.

Our Ideal Candidate

Has previous experience in hospitality, events, or venue operations.

Is confident leading and motivating teams in a fast-paced environment.

Has excellent communication and organisational skills.

Can remain calm under pressure and make decisions effectively.

Is flexible and available to work a variety of shifts, including evenings and weekends.

Takes pride in delivering outstanding customer service and successful events.

What's in it for you?

Working with Company of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance

Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion

Family friendly support

A holiday purchase scheme

Regular social events and communication with our leaders

Volunteering days

Recognition schemes and people awards

Long service awards

Access to some great high street discount vouchers

Company of Cooks officially formed part of CH&CO Catering Group Ltd in 2020.

A Honest Approach, A Passionate Team, Quietly Confident