Customer Insight Analyst

Job Description

Find where you belong!

Are you passionate about turning customer feedback into actionable insights that improve service quality? Do you enjoy using customer data to identify trends and make recommendations that support business decision-making? If yes, our Customer Insight Analyst position might be the right next move for you.

Please Note, this is a 5 Month Fixed Term Contract.

Your Purpose

You will be dedicated to key areas such as Tripadvisor analysis and yearly targets for all of the central and field operation teams. Also, you will assist in creating performance dashboards and reporting functionality on customer behavior.

In addition you will assist in the delivery of a number of customer insight related projects and analysis and work with the wider team to deliver ‘actionable insight’ through dashboard enhancements and reporting

Alongside this, you will constantly develop your own professional knowledge of customer behaviour and partner and support Regional Director through robust customer analysis of historic and forecast performance providing insight and challenge and helping to identify opportunities.

Your Strengths

You will be experienced in data analysis and have the ability to compile lots of data and insight from various channels into meaningful recommendations for the business. You will have the ability to work independently to deliver quick results and proactively share ideas with the wider team.

In addition you will have excellent knowledge on Excel with the ability to multitask and meet deadlines.

Your Perks

Up to £38,000 Salary & Annual Bonus

Contributory pension scheme

Hybrid working - a minimum of 60% of your time should be spent in the office and or visiting suppliers

50% personal discount for hotel bookings and great friends and family discounts too!

25 days holiday + bank holidays, increasing with length of service

Why Travelodge?

At Travelodge, we’re more than just a Hotel brand; we’re a community where you can truly be yourself and belong. Through our “Better Me” initiative, we prioritise your total wellbeing - emotional, physical, financial, and professional - while actively celebrating the diversity that makes our teams stronger. If you’re a results-driven individual who pays attention to the little things and genuinely cares about people, you’ll fit right in.