Project Information Manager

About Populous

For more than 40 years Populous has had a singular focus – to draw people together around the things that they love, to be the leading design firm that specialises in places, spaces and events where people gather. Our success is defined by designing projects that are seen as the benchmark. We are committed to future innovation, anticipating and shaping the future of our industries.

Our team is made up of highly talented people with a range of skills, all integral to successfully bringing to life the places and experiences we design. As our company has grown, our expertise has expanded to encompass a wide variety of disciplines – including architecture, audiovisual consultancy, brand activation, design & build, events, food & beverage strategy, interior design, landscape architecture, urban design and wayfinding.

This varied expertise enables us to transform neighbourhoods, revitalise cities, build relationships and create buildings, places and spaces that draw people together, from the Tottenham Hotspur Stadium to The Co-op Live Arena.

As we continue to bring to life award-winning venues and experiences our EMEA Practice is looking for a Project Information Manager based in our Putney studio.

About the Role

The Project Information Manager (PIM) is responsible for the effective management, coordination, and strategic oversight of project information across a defined cluster of projects within the practice. Overseeing a small team of Document Controllers (DCs), the role ensures that information management processes are consistently applied, fit for purpose, and aligned with both client requirements and internal standards.

The PIM acts as the senior point of contact for information management within their project cluster, addressing complex or higher-level issues, supporting project teams, and maintaining strong, professional client relationships. While retaining hands-on involvement in document control activities, the role places a strong emphasis on strategic problem solving, process implementation, and team leadership.

Key responsibilities include:

Project & Information Management

Provide strategic oversight of project information management across a cluster of projects.

Lead on resolving complex or escalated information management issues at project and cluster level.

Negotiate, define, and implement project-specific information management processes and procedures in line with client requirements and best practice.

Ensure consistent application of document control and information management standards across all projects within the cluster.

Support project teams by proactively identifying risks, gaps, or inefficiencies in information workflows and implementing solutions.

Client & Stakeholder Engagement

Act as a key point of contact for clients on information management matters within the project cluster.

Communicate confidently and professionally with internal and external stakeholders, including project teams, consultants, and clients.

Provide clear guidance, clarification, and recommendations on information management requirements and deliverables.

Team Leadership & Resource Management

Day-to-day management of a small team of Document Controllers working collaboratively across the project cluster (line management remains with the PIM/DC Lead)

Manage resourcing, workload distribution, and holiday requests within the cluster to ensure adequate project coverage at all times with support from the PIM/DC Lead.

Identify training, development, and support needs within the team and work with the PIM/DC Lead to address them.

Provide regular performance feedback to the PIM/DC Lead, highlighting achievements, risks, and development areas.

Escalation & Governance

Escalate project or resource issues to the PIM/DC Lead when additional support, clarity, or decision-making is required.

Provide feedback and contribute to the continuous improvement of information management processes, standards, and guidance across the practice.

Hands-On Document Control

Continue to undertake document control tasks as required, with a focus on strategic oversight, problem solving, and implementation at project level.

Support complex deliverables and key project milestones where senior input is required.

Key requirements include:

Key Skills & Competencies

Strong critical thinking and analytical skills

Highly adept at problem solving and decision making

Excellent written and verbal communication skills

Professional and confident stakeholder management

Proactive, organised, and solutions-focused approach

Ability to manage multiple projects and priorities simultaneously

Experience leading or mentoring small teams

Experience & Knowledge

Proven experience in Document Control and Project Information Management within architecture, engineering, or construction environments

Experience working across multiple projects or project clusters

Strong understanding of information management processes, standards, and best practice

Experience engaging directly with clients or client representatives on information-related matters

Personal Attributes

Calm and measured under pressure

Collaborative and supportive team leader

Detail-oriented while maintaining a strategic perspective

Committed to continuous improvement and professional development

About the Studio

Our Putney studio, which is also our EMEA Headquarters, is located on the banks of the River Thames, a short walk from Putney High Street and with excellent travel connections. Our employees enjoy a comprehensive and competitive benefits programme, as well as the opportunity to attend events at several Populous-designed venues.

Why Join the Team?

Work alongside passionate, creative individuals who lead their industry, transform ideas into reality and celebrate the beauty of human connection

Enjoy various benefits, such as hybrid working and gym membership discounts

Enjoy the opportunity to attend events at Populous-designed venues

Connect and learn at regular social and knowledge sharing events including an annual conference and a weekend abroad Christmas party

How to Apply

Want to learn more about us?

Find us here: Populous

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