Service Coordinator

Job Overview Home Instead Philadelphia is looking for a dependable, organized, and people-centered Service Coordinator to join our team. The Service Coordinator is responsible for coordinating and managing Care Professional (CP) schedules. This role is the heartbeat of daily scheduling, matching the right Care Professional with the right client while helping keep communication clear, timely, and compassionate.

The Service Coordinator will work closely with both the Client Care team and Human Resources department to ensure the highest level of quality and safety in the community.

If you enjoy solving puzzles, supporting caregivers, helping families, and keeping moving pieces organized without losing the human touch, this may be a great fit.

Responsibilities

As a Service Coordinator, you will help ensure clients receive reliable, high-quality care by coordinating schedules, communicating with Care Professionals and families, and supporting day-to-day service needs.

Responsibilities include:

Create, update, and maintain client and Care Professional (CP) schedules

Match Care Professionals to clients based on availability, skills, location, and client needs

Respond to call-outs, schedule changes, and urgent staffing needs

Communicate clearly with CPs, clients, families, and office team members

Document scheduling updates, conversations, and follow-up items in WellSky

Help identify CP availability gaps and support proactive staffing plans

Partner with the Client Care, Recruiting, Training, Engagement, and On-Call teams

Help maintain a positive experience for clients and Care Professionals

Track and manage CP Paid Time Off

Track and manage employee benefit eligibility

Ensure compliance with state and franchise requirements

Support onboarding by participating in Orientation

Complete and manage unemployment claims, workman’s compensation claims, employment verifications and incident reports

Maintain accurate documentation and record keeping for all necessary areas

Collaborate with client care, human resources, and management team

Provide on-call scheduling support as needed

What We’re Looking For

The ideal candidate is calm under pressure, detail-oriented, and comfortable balancing compassion with urgency. You do not need to know everything on day one, but you should be willing to learn, ask questions, and work as part of a team.

Strong candidates will have:

Scheduling, staffing, customer service, healthcare, home care, or administrative experience

Strong communication and follow-up skills

Comfort using scheduling software, databases, email, and phone systems

Ability to prioritize quickly when plans change

A positive, team-focused attitude

Strong attention to detail and documentation

Respect for older adults, families, and the Care Professionals who support them

Experience with WellSky, Clear Care or home care agency scheduling is a plus

Why Join Home Instead?

At Home Instead, our work is personal. We support older adults and their families by helping clients remain safe, comfortable, and cared for at home. The Service Coordinator plays a key role in making that happen every day.

This is a great opportunity for someone who likes a fast-paced workday, enjoys helping people, and wants to be part of a mission-driven team.

Pay: $23.00 - $26.00 per hour

Benefits:

401(k) matching

Health insurance

Life insurance

Paid time off

Referral program

Work Location: In person