Senior Service Designer

Overview:

Contributions:

Responsibilities

Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives

Conduct workshops and interviews to frame pain points and opportunities; define problem statements and validate hypothesis

Synthesize research and data to communicate insights and make recommendations that will shape mission/program strategy, service and workflow innovations, and a compelling future experience vision

Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps that articulate needs, gaps, and actionable recommendations for organizational and process improvements

Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment

Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how research should be integrated into technological considerations

Ensure all deliverables across a variety of projects are produced at the highest quality

Qualifications:

Required:

Ability to obtain a U.S. government Public Trust Security Clearance

6+ years of experience in human centered design, service design, and/or customer experience design

Current portfolio demonstrating ideology, methods, tools, skills, and craft

Thorough knowledge and demonstrated experience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints

Ability to think strategically and holistically and connect dots across multiple workstreams, stakeholder groups, and ecosystems

Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart

Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome

Experience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers

A natural curiosity for solving problems coupled with strong analytical skills

A collaborative nature with excellent written communication and presentation skills

Experience working in a project-based environment

Degree or equivalent experience in HCD, and/or service design

Preferred:

Previous work experience in or with the federal government

Previous work experience as a consultant

About steampunk:

About Steampunk

Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $120,000 to $180,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here.

Identity Statement

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