Escrow Operations Manager

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Responsible for ensuring the effective day-to-day delivery of a defined Escrow operation. Serve as the subject-matter expert, providing guidance and oversight on operational processes, and driving continuous improvement to meet quality, compliance, and efficiency standards. While accountable for outcomes, the role does not directly manage staff.

HOW YOU’LL CONTRIBUTE

Manage and oversee daily functional activities to ensure accurate, timely, and compliant delivery.

Act as the first point of escalation for operational issues, troubleshooting and resolving problems.

Maintain up-to-date functional documentation, workflows, and standard operating procedures.

Ensure compliance with internal policies, industry regulations, and quality standards.

Monitor functional KPIs and prepare reports for leadership on performance and risk.

Lead small to medium process improvement initiatives, including automation or workflow redesign.

Partner with colleagues in related functions to ensure smooth end-to-end operational delivery.

Provide subject-matter expertise to stakeholders and support audits or compliance reviews.

WHAT YOU’LL BRING

Required Education, Experience, Certification/Licensure

Bachelor’s degree or equivalent combination of education and experience

May require advanced degree

5+ years of directly related experience

Professional certificates may be required for the role

Knowledge, SKILLS, and Abilities (KSAs)

Excellent written and verbal communication skills

Excellent interpersonal, relationship-building and teamwork skills

Self-motivated; self-starter

Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks

Proficient in Microsoft Word, Excel and PowerPoint

Pay Range: $92,700.00 - $123,600.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County.

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.