Technical Salesforce BA

About The Role

This position requires the successful candidate to work on a W2 directly with FDM. We cannot accept C2C, 1099 or employment sponsorship (e.g. H1-B) for this position.

FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT Operations, Change & Transformation, and Risk, Regulation & Compliance.

FDM is seeking a Salesforce Business Analyst / Administrator located in Houston to support a project in the Commodities sector. Involvement in this project is anticipated to last initially 12 month but may be extended.

This role will be Hybrid with requirements to be in office 3 days per week.

About You

Salesforce Business Analyst / Administrator

Role Summary

We are seeking a Salesforce Business Analyst / Administrator to support a business-facing Salesforce environment used for internal pre-trade workflows, approvals, onboarding, and issue triage. This role is ideal for someone with Salesforce admin certification and strong business-facing experience who can diagnose user issues, support day-to-day platform operations, and escalate technical issues when needed.

Key Responsibilities

Gather business requirements and translate them into user stories and platform changes

Support users with triage of Salesforce issues and error messages

Diagnose whether issues are caused by user error, configuration, component behavior, or code defects

Handle admin-level changes such as field updates, picklist values, and other declarative configuration

Coordinate with technical teams when issues require developer intervention

Support business stakeholders directly and manage communication throughout the issue resolution process

Assist with platform support across the Americas and London time zones as needed

Work closely with internal stakeholders on pre-trade workflows, approvals, conflict clearance, and KYC-related processes

Required Qualifications

Salesforce Administrator certification

Experience in a business analyst or admin-style role

Strong troubleshooting and analytical skills

Ability to work directly with business users and translate technical issues into clear next steps

Comfortable managing ambiguity and prioritizing support requests in a fast-paced environment

Strong communication skills and ability to escalate appropriately

Preferred Qualifications

Prior experience in a technical BA or Salesforce admin role

Exposure to complex Salesforce environments

Experience supporting internal-facing enterprise systems

Familiarity with workflows, approvals, integrations, and case/ticket triage

Ability to work independently as a sole contributor

Ideal Candidate profile

Solid Salesforce foundation, but not necessarily developer-level

Comfortable being business-facing and handling ad hoc support requests

Able to learn the organization’s processes quickly

Practical, adaptable, and resilient when working with demanding stakeholders

Based in Houston or able to align with Houston business stakeholders

Reporting / Team Context

The role sits within the business side of client fulfillment

Works closely with business stakeholders and technical teams in other regions

Supports a global user base across the Americas and London

About Us

About FDM

FDM powers the people behind tech and innovation. We spot trends, find top talent, and help businesses stay ahead.

With 35+ years of experience, we coach, mentor, and launch fresh thinkers from diverse backgrounds into world-class careers. Partnering with top global companies, we deliver the right talent at the right time - while guiding our people toward exponential growth.

Global impact – 18 centers across North America, APAC, the UK, and Europe

25,000+ careers launched – and counting

300+ trusted client partners

Committed to Equal Opportunities

Additional Considerations

FDM Group, Inc. is registered to operate and hire employees in select states within the US. We will consider employment applications exclusively from candidates who are either residing in one of the following states or willing to relocate to them: Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia.