User Experience Designer (contract)

Please note that this is a contract role providing services to Hilton through Talent Solutions. If you are selected for this role, you will be employed by Talent Solutions and will not be an employee of Hilton. Contract workers are not employees of Hilton or any of its subsidiaries, nor will they be eligible for Hilton benefits.

US based hybrid role requiring a candidate in McLean, VA onsite 3 days/week

Job Summary:

We are seeking a highly skilled and strategic UX professional to join Hilton Supply Management's Digital Solutions team at our McLean Corporate Headquarters in a hybrid capacity. In this role, you will be instrumental in shaping the end-to-end user experience across a suite of enterprise digital products, including external-facing platforms and internal applications that serve a diverse range of users such as hotel owners, operators, suppliers, and internal stakeholders. You will bring a strong foundation in UX research, information architecture, and interaction design, paired with the UI design capabilities needed to drive cohesive, intuitive, and scalable digital experiences. Partnering closely with cross-functional teams and business stakeholders, you will translate complex procurement and supply chain processes into seamless digital journeys that drive adoption, efficiency, and commercial growth.

Responsibilities:

Conduct user research to understand behaviors, motivations, and pain points across key user segments

Create and maintain user personas and role-based experience frameworks aligned to HSM audiences, including owners, operators, management groups, property users, and suppliers

Map current-state and future-state user journeys across ordering workflows, supplier-facing platforms, and other systems, identifying friction points to improve usability, efficiency, and engagement

Advocate for a user-centered design approach across cross-functional teams and throughout the product development lifecycle

Define and implement methods to measure user experience effectiveness using qualitative and quantitative metrics such as usability testing, analytics, and user feedback, and translate insights into actionable design improvements

Lead UX efforts to define and evolve the end-to-end user journey across external-facing platforms and internal applications

Translate business goals and user needs into clear experience strategies, wireframes, and interaction models that can be implemented within target digital platforms

Develop and maintain user flows, information architecture, and navigation models to maximize user adoption

Design experiences tailored to different user roles and contexts, including brand requirements, regional targeting, and contract status

Define how product recommendations should be surfaced and visualized in the portal and future buying platform, collaborating on the intuitive integration of AI-driven recommendations into user workflows

Create wireframes, mockups, and interactive prototypes for key features and enhancements

Support light UI design needs while maintaining UX best practices

Apply, maintain, and enhance system UX design standards and create reusable component libraries to ensure consistency across experiences

Partner with Digital Solutions, Brand Engagement, Category Management, Strategy and Analytics, and external vendors to align on experience goals

Facilitate working sessions to define requirements, validate flows, and iterate on designs

Ensure seamless alignment between UX design, complex business logic, and technical feasibility

Establish UX standards, guidelines, and scalable design patterns, while supporting documentation and knowledge sharing for UX processes and outputs

Skills:

Strong expertise in user research and persona development

Proficiency in journey mapping and information architecture

Wireframing and prototyping skills with a high degree of craft and clarity

Ability to translate complex business processes into intuitive, user-centered digital experiences

Strong written, verbal, and executive communication skills

Demonstrated stakeholder management and cross-functional collaboration abilities

Understanding of UX measurement frameworks and data-driven design principles

Familiarity with AI-driven product recommendations or personalized user experience implementations is a plus

Experience with UX experimentation and iterative design methodologies is a plus

Qualifications:

4+ years of experience in UX design, product design, or a related field

Proficiency in Figma for design, prototyping, and cross-functional collaboration is required

Demonstrated experience supporting UX delivery across the full project lifecycle, including planning, requirements gathering, build, testing, deployment, and post-implementation activities

Experience designing B2B applications, enterprise tools, procurement software, or marketplace platforms is preferred

Exposure to AI-driven product recommendations or personalized user implementations is preferred

This is a rare opportunity to make a meaningful and lasting impact on the digital experience of one of the world's most recognized hospitality brands. You will work at the intersection of design strategy, enterprise technology, and AI innovation, shaping the tools and platforms used by thousands of hotel owners, operators, and suppliers around the globe. If you are passionate about solving complex problems through thoughtful design and thrive in a collaborative, fast-paced environment, this role offers the visibility, scope, and creative challenge to take your career to the next level.