Senior Director, Product Strategy

The Senior Director, Product Strategy is an enterprise leadership role responsible for defining and delivering the end-to-end digital product strategy across a complex portfolio of products and experiences. They will be the leader and primary digital point of contact across: Express Scripts PBS, Express Scripts and EnGuide Pharmacy, Evernorth and Accredo. This role serves as a single point of accountability for the digital product portfolio – owning how digital solutions address prioritized business and customer needs – while translating shared priorities into product strategy, roadmap and delivery.

This leader operates at the intersection of product, engineering, design, engagement, platform, data, and business leadership to drive consistency, speed, and impact across a multi-product ecosystem. Through a data-driven, test-and-learn approach, they ensure the right work is prioritized, teams are aligned, and digital solutions deliver meaningful results for customers and the business.

DUTIES AND RESPONSIBILITIES

Define and Lead Product Strategy

Establish and articulate a clear, enterprise-level product vision and long-term roadmap

Translate business priorities into actionable product strategies and delivery plans

Drive alignment of product strategy across multiple teams and stakeholder groups

Own End-to-End Product Experience

Lead the strategy and execution of integrated, cross-channel digital experiences

Ensure consistency and quality across all customer touchpoints and product interactions

Drive Value-Based Prioritization

Lead value-based prioritization of product investments based on business impact, customer outcomes, and data insights

Champion a test, learn, and scale mindset to continuously improve product performance

Enterprise Leadership & Stakeholder Alignment

Serve as a strategic leader and influencer, aligning stakeholders around a unified product strategy while maintaining clear accountability for digital product outcomes and execution

Navigate complex organizational dynamics to enable clear decision-making and execution

AI, Innovation & Market Leadership

Drive best-in class use of AI and disruptive technologies at pace

Stay ahead of industry and technology trends to drive innovation and differentiated digital experiences

Ensure product strategy is continuously informed by competitive and industry analysis, emerging digital capabilities, and voice of the customer insights; synthesizing these inputs into prioritization decisions and initiative design

Team Leadership & Talent Development

Build, lead, and develop high-performing product teams

Lead and develop digital product leaders and product owners supporting web and mobile experiences

Foster a culture of accountability, innovation, and continuous improvement

Data-Driven Decision Making

Leverage analytics to identify opportunities, measure performance, and optimize outcomes

Ensure product strategies are grounded in measurable business and customer value

Cross-Functional Integration

Partner closely with product, engineering, design, content, analytics, and operations teams to deliver cohesive solutions

Ensure seamless coordination across teams to drive end-to-end value delivery

QUALIFICATIONS

Proven experience leading digital product strategy within healthcare, with a strong focus on patient and customer communication experiences

Demonstrated track record of building and scaling product organizations - not just managing existing teams

Experience leading web and mobile product portfolios and delivering integrated, omnichannel digital experiences

Strong understanding of emerging digital channels and technologies, with experience deploying innovative capabilities at scale

Demonstrated ability to influence senior executives and drive enterprise-wide alignment

Strong strategic mindset with the ability to translate vision into execution and measurable outcomes

Experience operating in complex, highly matrixed environments with multiple stakeholders

Deep expertise in data-driven product management and decision making

LEADER EXPECTATIONS

As a top leader in the digital space, we are innovating and driving our product organization forward. Leaders and teams are expected to operate as trusted collaborators – connecting priorities across the organization in partnership with their engagement and platform peers, applying systems thinking, leveraging AI and emerging capabilities, and using data-driven insights to drive aligned decisions and measurable outcomes.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 183,500 - 305,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.