Assistant Business Development Manager / Manager (International Marketing) Thai Region

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Customer Engagement and Relationship Management

Promote the Marina Bay Sands Integrated Resort, and drive increase awareness of its affiliated properties

Promote gaming products and services to the target market segments, especially towards the Premium players

Develop strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands

Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies

Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences

Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin

Provide accurate information especially the financial status for credit line recommendation of Premium player

Carry an important role to follow up with credit patron and liaise with Premium Account Management for any payment in due

Customer Engagement and Relationship Management

Enable and support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.

Job Requirements

Education & Certification

Diploma/Degree in hospitality or related field preferred

Experience

Possess a minimum of 3 years solid experience in managerial positions in the field of Casino Marketing or player development within Thailand Region.

Other Prerequisites

In depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy and Credit Policy

In depth knowledge of the gaming products and services offered at Paiza, especially the Premium Program offered by MBS.

Knowledge of ACSC, Opera as well as Table Touch system is preferred.

Proficient in the use of basic Microsoft software including Word, Excel, Outlook, etc.

Highly motivated, self-manageable, and sales-driven in a collaborative work culture

Customer-centric and service-oriented, focused on hospitality and the customer experience

Adept at balancing the need for multi-tasking and prioritization of tasks

Embrace challenges and overcomes obstacles with positive attitudes

Possess an ability to handle conflicts and solve problems in a culturally diverse environment

Champion a culture of collaboration, learning, and adaptability amongst team members

Seek continuous learning and improvement in personal and professional capacities

This role may require flexibility to work outside of standard hours when operational demands arise.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.