Vice President, Client Services - EMEA

About Glass Lewis

Glass Lewis is a leading provider of global governance solutions, helping institutional investors and public companies make informed decisions through independent research, data, and proxy voting services. With clients across the world’s largest asset managers, pension funds, and stewardship teams, we are committed to delivering insight, transparency, and high-quality service across global markets.

The Role

Glass Lewis is seeking a Vice President of Client Services to lead our EMEA client service organization. This senior leadership role is responsible for building and scaling a high-performing relationship management team that delivers exceptional day-to-day client support, strengthens client retention, and partners closely with Sales to support business growth.

The successful candidate will play a key role in shaping the client experience for institutional investors, ensuring they can effectively execute and manage their proxy voting programs using Glass Lewis solutions. This is a highly visible role requiring strong leadership, deep product knowledge, and a client-first mindset.

Qualifications

10+ years of experience in client services, relationship management, or account management within financial services, asset management, or governance/proxy services.

Proven experience leading and developing client-facing teams in a regional or global environment.

Strong understanding of institutional investor workflows and proxy voting processes preferred.

Demonstrated ability to partner with Sales to support business development and growth.

Excellent leadership, communication, and stakeholder management skills.

Strategic thinker with strong problem-solving and organizational capabilities.

Bachelor’s degree required.

Client Relationship Management

Serve as a senior sponsor for key institutional client relationships across EMEA.

Build strong, long-term partnerships with asset managers, asset owners, and stewardship teams.

Provide strategic guidance on proxy voting execution, governance trends, and service optimization.

Act as an escalation point for complex client issues, ensuring timely and effective resolution.

Team Leadership & Development

Build, lead, and develop a regional relationship management team supporting clients across EMEA.

Foster a high-performance, client-focused culture with strong accountability and collaboration.

Establish training and development programs to enhance product expertiseand client engagement capabilities.

Product & Solutions Expertise

Develop deep expertise in Glass Lewis’ proxy voting solutions, governance research, and service offerings.

Ensure the team can effectively support clients in implementing and managing their voting programs.

Partner with Product, Client Policy, and Research teams to deliver client-driven enhancements and solutions.

Support clients in navigating regulatory and market-specific requirements across EMEA.

Partnership with Sales

Collaborate closely with Sales to support new business opportunities and expansion within existing accounts.

Participate in client presentations, RFPs, and strategic discussions.

Identify opportunities to enhance client value through additional products and services.

Service Delivery & Operations

Oversee the delivery of high-quality, consistent client support across all EMEA markets.

Establish scalable processes and service standards to support growth and operational efficiency.

Work cross-functionally with global teams to ensure a seamless client experience.