Technical Business Analyst

Organisation/Entity: Transport For NSW

Job category: Projects

Job location:

Parramatta, NSW, AU, 2150

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Job reference number: 107954

Employment type: Permanent Full-Time

Salary range: $137551.0-$154055.0

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You’re agile, keen and open to meaningful work and opportunities that come your way.

Your innovative mindset is key to creating solutions to complex problems. Our systems drive our organisational success and underpin every journey our customers take. This is your opportunity to be part of an expert team who build and refine seamless technology experiences.

In this role, you'll:

Work as part of a team delivering critical technology and business improvements across public transport, customer and tolling systems. This role will see you partner closely with operational teams, business owners and delivery stakeholders to understand pain points, identify opportunities, and translate business needs into clear technical requirements and user stories.

You will navigate complex business and technology environments to improve processes, support system enhancements, and ensure high quality, scalable and secure solutions are delivered across enterprise platforms.

This position is based at our Parramatta Square office and will work within the team’s established rhythm. This currently includes regular in-person collaboration days on Tuesday and Wednesday, subject to changes as per workplace presence requirements.

For more information on this position and business unit, view the role description and information pack.

About you

You’re recognised as a collaborative and trusted Business Analyst, skilled at gathering and translating requirements, facilitating workshops and building strong relationships across technical and non-technical teams. Experienced in business analysis methodologies and frameworks such as IIBA BABOK, you bring an understanding of process and data modelling, user stories, integrations and enterprise systems, along with 2–3 years’ experience working within complex or large-scale organisations.

Your stakeholder engagement skills, analytical mindset and ability to simplify complex problems, formed across operational, business improvement, transformation or technology focused environments, will see you excel in identifying business needs, shaping solution requirements and supporting successful delivery outcomes.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Wednesday 1 July 2026.

For more information about this role, please contact TIM.STEVENS@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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