Business Analyst (CRM Transformation)

Date: Jun 23, 2026

Company:Location:

Melbourne, AU, 03072

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Welcome to Ingenico

Payments happen everywhere. In shops, on busy streets, and across countless digital touchpoints. In many of these everyday moments, Ingenico quietly powers the way customers pay.

As a global leader in payment acceptance, we make transactions simple, secure, and seamless for millions of people worldwide.

With operations in more than 30 countries and over 4,000 experts, we have spent more than 45 years shaping the future of commerce. Guided by trust, innovation and care, we build technology that moves payments and fintech forward

The impact you'll have

Our legacy CRM and back office CAMS systems are being replaced with a modern, scalable platform built on Salesforce. The program is already well underway, with our first pilot about to launch and larger customer rollouts coming next. We are seeking the expertise of a mid-level Business Analyst who thrives in complex programs, enjoys working across regions, and can turn real business challenges into clear, actionable design

Based in Preston 3 days in the office, 2 days from home

Collaboration with Europe means some later starts and occasional later evenings.

Permanent role

Immediate start!

What you’ll do

Gather and document business requirements with key stakeholders

Map current and future state processes in Confluence

Translate requirements into clear functional designs and user stories

Work closely with the France BA team to align on global processes

Support Salesforce and Genesys rollout through UAT and pilot phases

Identify gaps and drive improvements across operations and systems

What you bring

Experience as a Business Analyst in CRM transformation or system rollout programs

Hands on involvement in Salesforce implementations helpful

Exposure to Genesys or other integrated telephony systems is a strong advantage

Experience worling acros complex dependencies and the ability to drive outcomes through.

Strong BA fundamentals requirements gathering, process mapping, and stakeholder engagement

Experience with Confluence / Jira

We're expecting ambiguity and complexity so the ability to turn complex problems into clear, actionable requirements

Comfortable working across regions, including Europe

Our Commitment to inclusion and belonging

Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone. To learn more about what it's like working inside Ingenico, follow us on LinkedIn