Investor Onboarding Senior Manager

General Information

Job ID

35910

Location

Pune, India

Work Types

Full Time, Permanent

Categories

Client Onboarding

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About TMF Group

TMF Group is a leading provider of employee, financial and legal administration services, helping clients invest and operate safely around the world. Our 11k+ experts in 125+ offices across 87 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance and entity management services essential to global business success.

Discover the Role

An area of opportunity to grow and develop career in Investor Onboarding.

Key Responsibilities

Strategic Leadership & Business Ownership

Provide strategic direction for investor onboarding operations aligned with business objectives

Own and drive delivery outcomes across multiple teams or workstreams

Identify and execute transformation and automation initiatives to improve efficiency and scalability

Contribute to broader organisational strategy and represent the function in senior leadership forums - including input to headcount planning, capacity modelling, and technology investment decisions

Drive commercial awareness by identifying opportunities to enhance client experience and service offering

Actively participate in client pitches, RFP responses, and service expansion discussions to

Operational Excellence & Delivery Governance

Ensure consistent achievement of SLAs, KPIs, and quality benchmarks

Oversee high-volume and complex onboarding pipelines, ensuring timely delivery

Establish robust governance frameworks, controls, and reporting mechanisms

Drive continuous improvement initiatives and operational efficiency programs

Manage operational risk and ensure adherence to internal control frameworks

Own MI and reporting to senior leadership, including capacity utilisation, productivity metrics, and risk indicators across RDC delivery teams

AML/KYC & Risk Leadership

Provide advanced oversight on AML/KYC processes and regulatory compliance

Act as escalation point for high-risk, complex cases and regulatory matters

Ensure consistent application of global and local regulatory standards across jurisdictions including Luxembourg (CSSF), Cayman, Singapore (MAS), Hong Kong (SFC), Australia (ASIC), Channel Islands (JFSC), and others as scope requires

Lead audit, compliance reviews, and regulatory interactions where required

Drive a strong risk culture with zero tolerance for control failures

People Leadership & Talent Development

Lead, mentor, and develop multiple teams and people managers

Build a strong leadership pipeline and enable succession planning

Foster a high-performance, inclusive, and engagement-driven culture

Drive talent development initiatives, training programs, and capability building

Hold accountability for workforce planning, capacity management, and productivity

Stakeholder & Client Management

Build and maintain strong relationships with senior stakeholders and clients

Act as a trusted advisor for client onboarding strategy and issue resolution

Collaborate with global teams, compliance, and business leadership

Represent onboarding operations in client discussions, governance calls, and business reviews

Influence decision-making through data-driven insights and recommendations

Support commercial and business development activity including fund administrator RFP processes and due diligence questionnaire responses

Quality Assurance & Control Framework

Ensure robust quality assurance processes and review mechanisms

Monitor delivery quality and implement corrective and preventive actions

Maintain global standards and consistency across teams

Oversee management information (MI), reporting, and data analytics

Transformation & Innovation

Lead digital transformation and process optimization initiatives

Leverage technology solutions - including workflow tools, AI/automation, and CLM platforms such as Fenergo - to enhance onboarding efficiency and investor experience

Promote innovation culture and continuous process evolution

Partner with technology teams on system enhancements and implementations

Key Requirements

Key Requirements

10–15 years of experience in AML/KYC, investor onboarding, or financial services operations

Proven leadership experience managing large teams and/or multiple managers

Strong expertise in AML/KYC regulations, compliance frameworks, and risk management

Demonstrated experience in driving transformation and operational improvement initiatives

Excellent stakeholder management and communication skills

Strong analytical, problem-solving, and decision-making abilities

Experience managing high-risk, complex onboarding scenarios

Experience operating within a multi-jurisdictional fund administration or global financial services environment

Familiarity with Regional Delivery Centre (RDC / GCC) operating models and offshore/nearshore team management

Preferred Qualifications & Skills

ACAMS (CAMS) or equivalent AML/financial crime qualification

Prior experience in investor services, fund administration, or related financial services environments

Experience with Fenergo or similar KYC workflow/CLM platforms

Experience using World-Check or comparable sanctions and PEP screening tools

Demonstrated ability to lead transformation and process improvement initiatives

Strong understanding of operational risk and control frameworks

Track record of building and developing high-performing teams

Ability to inspire and motivate teams toward achieving business goals

Experience in reporting, metrics analysis, and MI preparation

FCCA, CPA, or equivalent professional qualification is advantageous

Primary Focus

Strategic and operational leadership of investor onboarding

Driving scale, efficiency, and quality in a complex global environment

Enhancing client experience and regulatory compliance

Ownership of RDC delivery performance and team capability development

Key Skills

Strategic thinking and execution

Strong leadership and people development capability

Advanced stakeholder and client management

Deep AML/KYC and risk expertise

Data-driven decision making

Transformation and change management

Excellent communication and influencing skills

Multi-jurisdictional compliance and regulatory literacy

Commercial acumen and client-facing capability

What’s in it for you?

Pathways for career development

Work with colleagues and clients around the world on interesting and challenging work.

We provide internal career opportunities, so you can take your career further within TMF.

Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

You’ll be helping us to make the world a simpler place to do business for our clients.

Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.

A supportive environment

Strong feedback culture to help build an engaging workplace.

Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

We’re looking forward to getting to know you!

We’re looking forward to getting to know you!