Lead AI Product Manager-HR Service Delivery

Job description

Company and benefits

Job ID

LEADP018369

Employment Type

Regular

Work Style

on-site

Location

Noida,UP,India

Travel

Up to 25%

Role

Lead AI Product Manager-HR Service Delivery

About the Role:

Define and execute the product roadmap for People Assist features, including conversational experiences, case deflection, and knowledge surfacing.

Apply continuous discovery practices to understand employee needs, validate solutions, and refine product direction.

Use story mapping to break down end-to-end service journeys into clear, deliverable increments.

Partner with engineering and design to deliver scalable software solutions using agile planning.

Support integration of AI technologies, including conversational interfaces, intent recognition, and intelligent recommendations.

Identify opportunities to improve service efficiency through automation and AI-driven workflows.

Collaborate with HRSD and platform teams to integrate shared services such as authentication and tenant discovery.

Use data and experimentation to drive adoption, improve experience quality, and measure outcomes.

Own the product narrative and GTM readiness. Translate complex HRSD capabilities into compelling customer stories, partner with enablement, sales, and customer success to ensure features land well, and drive adoption through clear rollout strategy and segmentation.

You don’t just build AI products - you use AI to work smarter every day.

About You:

Basic Qualifications

7+ years of Product Management experience in enterprise SaaS.

Experience in HR products, HR Service Delivery, or employee support platforms; deep familiarity with HR workflows, case management, or employee self-service is required.

Experience delivering software products in a product management or related role.

Demonstrated ability to apply product practices such as continuous discovery, story mapping, and agile delivery.

Working knowledge of APIs, integrations, and technical system design; able to engage credibly with engineering on integration patterns across first-party and third-party systems.

Experience using analytics tools (e.g., Looker, Pendo) and data analysis to inform product decisions.

Ability to define product requirements and partner closely with engineering teams.

Experience using data and customer insights to guide product decisions.

Product-led growth mindset. You’ve thought about how features drive adoption, engagement, and expansion, not just how they work technically. You understand the intersection of technology and usage.

Ability to lead through influence and collaborate across teams without formal authority.

Surface risks early, propose solutions, and follow through.

Communicate effectively across levels: engineers, partners, and senior leaders.

Preferred Qualifications

Familiarity with AI-powered products, such as conversational or assistive experiences.

Familiarity with workflow automation and service optimization.

Experience collaborating with platform teams on shared capabilities.

Experience with reporting, analytics, or data-driven product features in enterprise software.

Bachelor’s degree in Business, Computer Science, or a related field; MBA a plus.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It’s this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter

ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.