Sales & Warehouse Operations Manager (LATAM & MEA)

Job Description

Within H&M, our Logistics network ensures a seamless, flexible, and swift distribution process, by delivering products to our stores and online customers, every single day. Working as part of a demand-driven, efficient, circular supply chain, our dynamic logistics teams are consciously committed to and guided by our values.  We work with scalable and innovative technical solutions, with our customer in mind. We don’t just go with the flow- we manage it, together with our service-focused, competent, motivated teams around the world.

Simply put, our Logistics function ensures the right product arrives at the right place, at the right time, with the right quality and at the right cost within all channels– with the least possible impact on the environment.

WHAT YOU’LL DO

We’re looking for a Sales & Warehouse Operations Manager for Continent Latin America, Middle East & Africa, to lead the warehouse operations agenda across the continent. In this role, you’ll drive performance, align priorities with markets and business functions, and ensure warehouses are set up to deliver on targets, balancing cost, service and sustainability.

You’ll play a key role in connecting operations with business needs, empowering distribution centre teams and continuously improving operational excellence across the value chain.

WHAT YOU WILL DO

Lead operational planning, target definition and the overall warehouse agenda for the defined Continent Warehouse cluster, considering end-to-end flows and synergies

Drive performance across warehouses, ensuring actions are in place to meet targets while balancing cost, service levels and sustainability

Build strong relationships with continental teams and business functions to align priorities, capture needs and ensure transparency on performance and cost

Own KPI management, identifying trends and driving actions on risks, challenges and opportunities

Enable and support distribution centre teams to strengthen operational excellence and deliver on targets

Ensure stable operations in line with global operational and tech standards

Own and follow up on the operational budget for the warehouse cluster

Lead crisis management and internal control activities, ensuring strong planning and follow-up

Capture, plan and act on stock balancing needs where applicable

Drive continent-led initiatives and contribute to global projects impacting warehouse operations

WHO YOU ARE

We are looking for people with…

Deep expertise in warehouse operations and strong understanding of end-to-end logistics flows

Strategic and analytical mindset, with the ability to plan, prioritise and manage complexity

Strong understanding of both global and local processes, methodologies and principles

Proven ability to set direction, drive performance and deliver tangible results

Strong knowledge across logistics operations and supply chain concepts

Business-oriented, with a clear understanding of retail and e-commerce needs

Strong project management and execution capabilities

Confident leader with the ability to empower teams and drive alignment

Excellent collaboration and stakeholder management skills, able to navigate across global and regional teams at all levels

JOIN US

This is a fulltime position, based at our office in Stockholm, Sweden.  Apply by sending in your CV in English as soon as possible but latest by 10th of July. This role will be reporting to the Head of Logistics LATAM & MEA.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, H&M HOME, & Other Stories, ARKET, Afound

In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.