Business Systems Analyst

The Centre for IT Services is responsible for delivering reliable, innovative, and secure technology solutions that support the University's teaching, learning, research, and administrative functions.

We are seeking a proactive and technically competent Business Systems Analyst to support and enhance enterprise applications that serve the University's diverse user community. In this role, you will work closely with stakeholders to analyse business requirements, implement system enhancements, coordinate application support activities, and ensure the smooth operation of both in-house developed and vendor-managed systems.

Key Responsibilities:

Business Requirements Analysis and Documentation

Meet with stakeholders to identify and create clear and concise documentation of business requirements for a given project

Analyze and validate requirements to ensure they are feasible and meet the needs of the business

Systems Design

Develop detailed system design documents, including data flow diagrams, process flows, and technical specifications

Ensure that the system design is feasible and can be implemented in a timely and cost-effective manner.

Systems Development

Ensure that the system is developed according to specifications and requirements

User Training and Support

Develop training materials and provide training to end-users on how to use the system

Provide ongoing support to end-users to ensure they are able to use the system effectively

Stakeholder Engagement

Communicate regularly with stakeholders to ensure they are informed of project progress and any issues that arise

Continuous Improvement

Continuously monitor and evaluate the system to identify areas for improvement

Requirements:

Degree in computer science, software engineering, or a related discipline.

At least 3 years of experience in systems analysis and design.

Good technical experience with databases such as MySQL, MS SQL or Oracle, and user support.

Proficient in designing and developing scalable, maintainable and efficient applications to meet business requirements.

Good analytical skills and is adept at identifying, analyzing and resolving complex issues.

Effective problem-solving skills with the ability to diagnose and resolve technical issues effectively.

Good communication and stakeholder management skills, with the ability to work collaboratively across teams.

A collaborative and team-oriented approach to work.

Customer-focused, with a strong sense of service and commitment.

We regret to inform that only shortlisted candidates will be notified.

Hiring Institution: NTU