Relationship Manager

Relationship Manager

12 month Fixed-Term Contract

Melbourne Based

We're REA

With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

The Relationship Manager works in a cross functional team known as a HIVE which consists of members who manage Specialist Sales, Success and Support. To our customers, you are their trusted advisor that facilitates connection with the right team at the right time to help their business thrive. To the wider Sales team, you are the person that skilfully brings them in on an opportunity at the right moment. You feel like you are winning when our customers are happy as you’re handing over quality leads to the right people at the right time.

When you join the Sales team within the Customer Group you join a wider group of folk representing product, IT, sales and marketing, supported by PR, communications, HR, finance, legal – all the people you need to create products our consumers love and customers value. With realestate.com.au being the number one destination for people interested in property in Australia, as you can imagine - the group of legends working on our little red house are very passionate about what they do.

What the role is all about

Manage and maintain relationships with a mix of tiered customers in a defined market or region, ensuring their needs are met.

Identify customer needs and growth opportunities, engage and introduce relevant Hive team members to action.

Grow revenue through product upgrades and maintain 100% product retention.

Drive product and feature usage through quarterly business reviews and connecting customers with Customer Success.

Maintain strong relationships with Hive team members across Specialist Sales, Customer Success, Customer Support and Sales Support.

Drive a strategic portfolio and territory plan with Hive team engagement.

Maintain and grow depth of relationship with key customers and execute effective customer engagement programs.

Who we’re looking for

Someone who can build, manage and efficiently convert their own pipeline of opportunities within Salesforce

Someome with a proven track record of business development and sales skills – We are looking for hunters who chase targets

You are curious and a connector

Can build relationships quickly

You will know the importance of building relationships fast with internal stakeholders as well as customers

You will be a team player, no role is more important than the other in the Hive.

Any experience in SaaS is desirable

Knowledge of property and marketing methods helpful

Advertising and online experience highly desirable

Intermediate Microsoft Office skills

Previous use of CRM systems

Looks at tricky situations through a solutions-focused lens

Retain customer base within cancellation and renewals targets

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.

Some of our Perks & Benefits include:

A hybrid and flexible approach to working

Flexible leave options including, birthday leave and purchase additional leave

Flexible parental leave offering for primary and secondary carers

Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity

Hackdays so you can bring your big ideas to life

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

Join our Talent Neighbourhood

Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!

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