Retail Store Team Leader
Skills
About the role
AI Job Summary
Proven track record managing a retail location or team in a fast-paced industry, ensuring KPIs are met/exceeded.
Experience performing device repairs and directly supporting customers to deliver an exceptional experience.
Experience training, mentoring, and developing store leaders and team members to achieve success.
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Role Type
On-site • Permanent • Full-time • TL4 – Retail Level 4
Description
About Us:
Step into the future with PTC Phone Tech & Comm, Australia’s leader in Mobile & Tech! Since 2009, we’ve grown from a family-owned business into a national success story with over 80 stores and 300+ passionate team members. Specialising in Phone Accessories, Device Repairs, and Specialty Electronics, we’re on a mission to provide the best smart device solutions and lead the industry forward.
Join us, and take your career to new heights in a dynamic, innovative, and hands-on environment!
About the role:
We’re looking for a driven and people-first Retail Store Team Leader to take the lead at our exciting RIverlink store.
To be successful for this role, you will:
Oversee the operations of the Fairfield Store, ensuring it meets and exceeds KPIs.
Lead by example, performing device repairs and assisting customers to ensure top-tier service.
Train, mentor, and inspire your team to achieve success.
Collaborate with Area Manager and senior management to develop and implement sales and operational strategies.
Monitor performance metrics, identify growth opportunities, and take action to maximise outcomes.
Be the go-to leader for troubleshooting, problem-solving, and driving excellence.
This Role Suits Someone Who…
Enjoys leading a diverse team in a fast-paced environment.
Thrives on a mix of strategic management and hands-on technical work.
Is passionate about technology and customer satisfaction.
Values adaptability, continuous learning, and achieving goals.
Experience with device repairs, computers or other is highly desirable but not essential.
To Succeed in This Role, You Will Be…
An Experienced Leader: With a proven track record managing a retail location or team in a fast-paced industry.
Hands-On: Confident performing device repairs and supporting customers directly.
Customer-Focused: Dedicated to delivering an exceptional customer experience at every touchpoint.
Results-Driven: Skilled at achieving and exceeding KPIs and sales targets.
A Strong Mentor: Able to inspire, train, and develop store leaders and team members.
Tech-Savvy: With a genuine passion for mobile and smart device technology.
Company Values
This role aligns closely with our company values. The Retail Store Team Leader is expected to embody and uphold these values, setting an example for the entire team.
Challenge: Challenge, excel, succeed.
Sincerity: Say what you mean, do what you say.
Simplicity: Simplicity fuels success. Clear communication drives results.
Teamwork: One goal, one team, one dream.
Trust: Unleashing potential, igniting success.
What’s in it for you?
Competitive Salary & Bonuses: Be rewarded for driving success.
Professional Growth: Develop leadership skills and advance your career.
Hands-On Opportunities: Showcase your technical skills with repairs and customer solutions.
Supportive Culture: Thrive in a collaborative, forward-thinking environment.
Employee Benefits: Enjoy staff discounts, ongoing training, and more!
Our Recruitment Process
If you meet our criteria, we’ll schedule a brief 10-15 minute phone call to discuss initial key questions and ensure alignment with role expectations.
Following a successful phone interview, we’ll invite you for a face to face interview with a reporting manager.
At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.
A quick note: Police checks form part of the onboarding process at PTC. If it’s needed for your role, we’ll make sure the process is simple and well-supported
Company Overview
More than a workplace: PTC is a community where teamwork, growth, and purpose drive everything we do.
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