Agent Ops Engineer

At IAG,wereready for you.We'rethe largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting theirambitionsand making insurance accessible.

At IAG, our purpose is to make your world a safer place. We are customer-led and data-driven, committed to helping communities feel safer,strongerand more confident.

As part of our AI and Engineering unit,youllwork at the forefront of generative AI and agentic systems, delivering ethical, scalable solutions across the business.

Youllbring strong cloud and systemsexpertise, along with a passion for building production-grade AI. In return,youlljoin a flexible, collaborative environment where your work has real impact.

At IAG, we live the IAG Way, prioritise safety and wellbeing, and celebrate diversity in all its forms.

WhatYoullDo

Own deployment, runtimeoperationsand reliability of agentic systems in production

Design and manage cloud infrastructure for agentic workloads acrosscompute,networkingand data

Build andoperateCI/CD pipelines for safe, repeatable releases

Deploy and run agentic systems on GCP using Vertex AI, Agent Engine and Cloud Run

Establish observability including logging, metrics, tracing,alertingand cost tracking

Monitor and optimise runtime performance, latency,scalingand failure handling

Implement resilience patterns such as retries, fallbacks and graceful degradation

Collaborate with engineers to translate agent designs into production-ready systems

Lead incident response, root causeanalysisand continuous improvement

Embed security, privacy, ethical AIcontrolsand automation-first operational practices

There are twopermanent roleand offers a flexible hybrid work modelbased inNaarm(Melbourne)or Gadigal Country (Sydney).

WhatYoullBring

Strong experience operating production systems at scale in cloud,platformor SRE roles

Deep hands-onexpertisewith GCP, including compute, IAM, networking and observability

Proven experience deploying and running container-based workloads (e.g. Cloud Run)

Solid understanding of infrastructure as code and automated environment provisioning

Experience operating ML, GenAI or agentic systems in production environments

Familiarity with platforms such as Vertex AI and understanding of agent runtime behaviour

Strong CI/CD,observabilityand incident management skills with a focus on diagnosing complex issues

Ability to balance reliability,costand delivery speed through pragmatic, automation-first engineering decisions

WhatWe Offer

Boosted superannuation with 13% as standard. 20 days annual leave + 5 daysMyLeave(extra leave forwhatsimportant to you). Work from home and many more flexibility options withmyFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech& appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, studyassistanceand secondment opportunities.

employmenttype eligibility criteria apply

Applications close: Wednesday8July2026 11:59PM AEDT

Adjustments and Support

If you require any support or adjustments toparticipateequitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.

More About Us

As part of IAGyou'llenjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected.Thatsnot just words.Itsour people promise.We'reready for you with unexpected opportunities for your career, your work-lifeand your ability to make a difference. We celebrate all viewpoints shaped by life experiences andculture, andare guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.