Manager, Student Systems Support

Duties and Responsibilities:

The incumbent is responsible for the implementation and maintenance of current, efficient, automated student systems and applications for the student and enrollment division and the Academic departments. The incumbent is responsible for the oversight of the production of the graduate and undergraduate calendars and the development and maintenance of the primary tools for the students’ academic progression and the academic program curriculum changes. The incumbent co-coordinates other IT projects that are sponsored by the Director, IT Strategic Initiatives

Qualifications:

The incumbent must possess the following qualifications:

Knowledge of operational management and leadership concepts practices including program/service delivery models, policy development, planning, budgeting, performance measurement management, and human resources

Knowledge of application systems development, database architecture, and information security program design, delivery, assessment, and evaluation methodologies, processes, and practices

Knowledge of relevant governing legislation, collective agreements, policies and procedures

Knowledge of office as well as the broader university academic units, departments, and divisions

Knowledge of office productivity software and databases, internet browsers and search engines, discipline-specific software, enterprise software, and technology devices

Knowledge is used to lead technical service unit

Contemporary best practices in IT architecture, information management, and technology programs and service delivery models

Knowledge of IT applications, infrastructure and security and their integration

Knowledge of project management

Expert knowledge and experience in Banner and associated Student Administrative Systems are essential to support the university’s objectives

Knowledge is deployed to develop and lead a major functional area within the university

Strong project management skills

Proven ability to develop and implement large scale IT systems

Ability to think strategically

Ability to prioritize conflicting needs

Proven business process analyst skills

Superior interpersonal skills

A solid understanding of the University environment and the academic functioning of a University

Ability to interact successfully with all levels of administration and faculty

Ability to work with minimal supervision

Exceptional level of initiative, reliability and critical thinking

Knowledge & experience with Student Administrative Systems

Familiarity with a variety of programming languages: PHP, HTML, Node.js, Python, and VBA

Education and Experience:

The above is normally acquired through the completion of:

Completion of bachelor’s degree in computer science, information technology, or related program

Minimum of seven years of previous experience in IT operations, and project management, preferably in an academic setting

HR Note:

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.