Sales Manager - Business Transient

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Job Summary

The Business Transient (BT) Sales Manager is responsible for developing and managing corporate transient accounts to achieve hotel revenue goals. This role focuses on securing negotiated corporate rates, building long-term relationships with key decision-makers, and driving room night production during weekday business demand periods.

Job Title: Sales Manager - Business Transient

Reports To: Director of Sales and Events

Department: Sales and Events

The Salary Range for the position will be CA$ 75,000 - 85,000.

Qualifications

Minimum 2–5 years of hotel sales experience, preferably in corporate or transient sales.

Experience with major RFP platforms (e.g., Lanyon, Cvent) preferred.

Strong understanding of hotel revenue management principles.

Proven ability to negotiate contracts and close business.

Strong analytical skills with the ability to interpret data and trends.

Excellent communication, presentation, and relationship-building skills.

High level of organization and time management.

Self-motivated, results-driven, and proactive.

Familiarity with hotel systems (Delphi, Opera, or similar PMS/CRM).

Proficient in Microsoft Office (Excel, Word, PowerPoint).

Daily Tasks:

Maintain strong relationships with existing corporate clients, ensuring retention and growth of key accounts.

Conduct regular account reviews and business analysis to identify opportunities for upselling and increased share.

Serve as the primary point of contact for assigned corporate accounts.

Handle client inquiries, RFPs (e.g., Lanyon, Cvent), and contract renewals in a timely manner.

Analyze STR reports, pace reports, and production data to identify opportunities and risks.

Develop and implement strategic sales plans for the BT segment aligned with overall hotel revenue strategy.

Collaborate with Revenue Management to optimize pricing strategies for corporate accounts.

Work closely with Group Sales, Catering, and Revenue teams to maximize total hotel revenue.

Partner with Marketing on promotional initiatives targeting corporate travelers.

Coordinate with Front Office and Operations to ensure seamless guest experience for corporate clients.

Maintain accurate account activity and pipeline in CRM.

Prepare weekly sales reports, forecasts, and action plans.

Track account production versus goals and adjust strategies accordingly

Performs other tasks as assigned by the management

Performance Metrics (KPI's):

Room night production from corporate accounts

Average Daily Rate (ADR) growth

Account retention and portfolio growth

RFP conversion rates

New account acquisition

Working Conditions:

Frequent local travel for client meetings, networking events, and site tours

Occasional evening/weekend commitments for client engagement

Fast-paced, target-driven environment

Hyatt Regency Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.