Project and Program Manager

Project and Program Manager

JR-161703

Hybrid

Toronto

General Management

Full time

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you - because when you feel valued, you’re empowered to do your best work.

Job Summary

Project and Program Managers at Equinix are responsible for delivering complex, large-scale strategic programs while driving the integration of artificial intelligence into program workflows and operations. This role builds high-impact relationships with global stakeholders to launch new products and services, and acts as a key champion for AI adoption, identifying opportunities to automate, augment, and accelerate program delivery through AI-powered tools and processes. The ideal candidate brings deep program management expertise paired with a strong working knowledge of AI technologies and the ability to lead AI-enabled transformation initiatives.

Responsibilities

Program & Project Delivery

Own the full lifecycle of large-scale, high-impact technology programs from initiation through delivery

Scope, plan, and manage multiple concurrent technical projects across diverse teams and domains

Lead cross-functional teams through Agile, Scrum, and/or SDLC methodologies to deliver business-critical outcomes on time and within budget

Drive program alignment with strategic objectives, ensuring dependencies, risks, and resources are proactively managed

Develop and maintain integrated program plans including scope, schedule, milestones, and resource allocation

Facilitate retrospectives and continuous improvement initiatives to enhance delivery practices

Lead estimation processes and resource planning across engineering, product, and operations teams

Applies AI tools to streamline program planning, status tracking, reporting, and documentation - including the use of generative AI, workflow automation, and intelligent dashboards

AI Enablement & Innovation

Champions AI literacy and adoption across program teams, helping colleagues understand how to effectively leverage AI tools in day-to-day workflows

Evaluates emerging AI tools (e.g., AI project management platforms, LLM-based assistants, intelligent scheduling tools) and recommends adoption where appropriate

Collaborates with AI/ML and data teams to co-design AI-enabled solutions that improve program outcomes

Establishes governance frameworks for responsible AI use within program workflows, ensuring alignment with company policies and ethical standards

Stays current on AI and technology trends relevant to cloud services, product development, and program operations

Communications & Stakeholder Management

Adapts communications across audiences - team members, key stakeholders, and executive leadership - with clarity, brevity, and appropriate use of AI-assisted synthesis tools

Develops executive-ready program updates, leveraging data visualization and AI-generated summaries to communicate complex program status efficiently

Works extensively with internal and global stakeholders to build strong partnerships, ensure strategic alignment, and drive clarity for program goals across functions

Partners with GTM and Sales to plan and drive commercialization of new products and services

Executes through influence and cross-functional collaboration, creating an environment of mutual trust and accountability

Portfolio, Governance & Risk Management

Design and implement program-level reporting and dashboards for executive stakeholders

Define and evolve program management processes, templates, and operating rhythms to support scalable delivery, operational excellence, and thoughtful adoption of AI-enabled workflows and tooling

Manages complex and reputational risks spanning projects, strategic initiatives, and governing bodies where required

Applies lateral thinking and data analysis to solve complex problems

Qualifications

Experience & Education

7+ years of experience in technology program or project management, with a proven track record of delivering complex, interdependent initiatives on budget and on time

Demonstrated expertise in Agile, Scrum, and SDLC methodologies

Strong proficiency with project management tools and portfolio reporting systems

Excellent communication, leadership, and stakeholder management skills

Demonstrated curiosity and adaptability with emerging technologies, including AI-assisted workflows, developer tooling, and operational automation

Bachelor’s Degree required; MBA preferred with strong analytical skills

Technical & AI Skills

Proficient in applying AI tools to program management workflows, including generative AI assistants, intelligent automation platforms, and AI-enhanced analytics

Working knowledge of AI/ML concepts, including understanding of model lifecycle, data pipelines, prompt engineering, and responsible AI principles - sufficient to collaborate effectively with technical teams

Experience with AI-powered productivity tools (e.g., Claude, Copilot, ChatGPT Enterprise, Notion AI, or similar) to improve team efficiency and output quality

Familiarity with cloud AI services (e.g., AWS, Azure, or GCP AI/ML offerings) relevant to product and program context

Proficiency in data-driven decision making; comfortable working with dashboards, business intelligence tools, and AI-generated insights

Core Competencies

Strong facilitation skills with experience engaging teams in collaborative, distributed environments

Deep understanding of current and emerging technologies supporting cloud services development and adoption

Excellent written and verbal communication skills with the ability to influence and inspire at all levels

Demonstrated ability to drive execution through influence, team building, and cross-functional collaboration

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 112,000 - 162,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing form.

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.