UX Content Strategist

OVERVIEW

We’re hiring a UX Content Strategist to support digital experiences. This role is ideal for someone who knows how to craft clear, effective product content for complex, transactional journeys and can bring structure, consistency, and strong UX thinking to highly functional customer experiences.

This is not a marketing copy role. We’re looking for someone who can design content that helps customers complete tasks quickly and confidently, especially in flows where clarity, usability, and trust matter most.

Hybrid role - Toronto, ON

Rate - $56-65/hourly (T4 or incorporated eligible)

RESPONSIBILITIES

Create content for digital journeys across product customer experiences

Support high-utility, transactional flows

Design copy that is clear, consistent, and user-centered across full product flows, not just individual screens

Partner with cross-functional teams to solve customer problems through content

Navigate technical and operational constraints while still delivering the clearest possible experience for users

Contribute to a content practice that values rationale, systems thinking, and consistency in patterns and terminology

QUALIFICATIONS

Experience in content design, UX writing, product writing, or content strategy

A portfolio that includes at least one strong case study showing the business problem, customer need, your approach, the content solution, and outcomes

Ability to write for complex product flows with attention to logic, consistency, and usability

Strength in technical utility writing rather than brand or campaign copy

Comfort explaining your decisions and walking through your work in interviews and stakeholder discussions

Experience working across product teams is helpful - designers, developers, testers, researchers and product owners.