UX Content Designer, Conversational AI

OVERVIEW

We’re hiring a Senior Content Designer to shape AI experiences for an enterprise financial services client. This role goes beyond traditional UX writing. You’ll help design how the product thinks, responds, and behaves through language.

As a core member of a cross-functional pod, you’ll shape conversational patterns, reduce risk, and make sure content is clear, compliant, and genuinely useful to clients. You’ll partner closely with product, design, engineering, data, and legal.

Rate: $56/hour T4

6 month contract, with high potential to extend

RESPONSIBILITIES

Design conversational experiences where language is the interface

Create structured response patterns, prompts, and reusable conversation frameworks

Define and evolve voice, tone, and behavioural guidelines for AI-driven interactions

Build content guardrails that manage risk, ambiguity, and regulated financial scenarios

Translate complex financial concepts into clear, actionable client-facing content

Partner with product, engineering, data, and compliance to align on safe, accurate outputs

Shape content systems, including patterns, taxonomy, and knowledge structures

Support usability testing and evaluate content quality across AI responses

QUALIFICATIONS

Must-Haves

3 to 5+ years in content design or UX writing

Strong ability to reduce ambiguity and risk through precise, thoughtful language

Experience working in Agile teams with cross-functional partners

Ability to think in systems (patterns, reuse, scalability), not just screens or flows

Strong collaboration skills across product, design, and technical stakeholders

Familiarity with accessibility and WCAG standards

Nice to Have

Experience designing conversational or system-driven content

Financial services or other regulated domain experience

Experience defining quality criteria or evaluation frameworks for content