Client Project Manager

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Where is the work:

Virtual

Position Description: Client Project Manager

At BrainBox AI, the Client Project Manager (CPM) is responsible for overseeing the implementation of BrainBox AI technology across projects of varying characteristics and complexities. The CPM must understand a client’s journey from their perspective, communicate effectively with internal and external stakeholders, and deliver and sustain client value over time. Client Project Managers are expected to demonstrate a high level of autonomy and ownership with respect to their projects, delivering world-class support to BrainBox AI clients.

As the Senior Client Project Manager, you will leverage your relationship-building ability to establish trust and transparency with your clients. Senior Client Project Managers are responsible for our client relationships from the point of successful sale through installation and into algorithm deployment. Implementation of our technology involves a number of milestones, and the CPM is expected to highlight completion of these stages and articulate their value in modernization of client properties. Following successful onboarding, the Senior CPM ultimately ensures proper project closure and transfer to the Support and Services and Client Success teams; ensuring the client is delighted with BrainBox AI throughout their journey with us.

Additionally, BrainBox AI executives look to the Client Project team for insights into how we can improve our client experience, and you will be expected to continuously contribute to these efforts, directly and indirectly relating to your specific role. If you are excited by the prospect of solving the challenges articulated above and are interested in joining an accomplished team bringing autonomous energy-efficiency technology to the built environment, this role will be perfect for you!

What You Will Do

Serve as the main point of contact between BrainBox AI and various participants in any given implementation of our technology

Communicate and deliver value to our clients throughout their life cycle with BrainBox AI by maintaining a regular cadence with them

Be the trusted partner for the client over the life of a project

Understand client outcomes and manage client expectations by communicating with clients, analyzing client metrics / usage, and gathering other feedback to ensure activity and engagement levels are kept high

Represent the voice of the client and provide input on the installation process, the onboarding procedure, monitoring, ongoing value-added service, and support

Serve as the primary contact for scheduling and coordinating flawless installation, the onboarding of new clients, and training of end users

Collaborate with the operation’s team to optimize BrainBox AI applications as per Clients’ requirements and expectations and troubleshoot technical issues raised by clients

Gauge clients’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements

Identify opportunities for Clients to act as BrainBox AI advocates (e.g. testimonials, case studies)

Proactively identify clients that are at risk or dissatisfied with BrainBox AI and engage all available resources to resolve issues necessary to ensure client retention

What We’re Looking For

BCom/BSc/BEng, technical and/or HVAC experience a plus

Fluent or Native French language speaking and writing ability

5+ years’ relevant experience, notably large scale

Experience building and maintaining relationships while working to mitigate churn and drive engagement, renewals, client loyalty and satisfaction

Ability to create structure in ambiguous situations and design and execute effective strategies

Impressive executive presence and communication abilities

Strong public speaking and presentation skills

Highly organized, collaborative, and detail-oriented

Passion for technology and for being a part of a fast-growing SaaS company

Experience working with cross-functional teams (e.g. Sales, Product, Marketing, IT, Operations)

Project management (e.g. MS Project) experience, managing IT-client facing project

Proficiency in MS Excel/PowerPoint preferred