Senior SFMC Consultant
Skills
About the role
About the Role:
We are looking for a Senior SFMC Consultant to join our team and help clients design, implement, and optimize Salesforce Marketing Cloud solutions. In this role, you will work closely with stakeholders to gather business requirements, translate them into functional solutions, configure Salesforce Marketing Cloud and Salesforce CRM, and support end-to-end project delivery.
You will act as a trusted advisor to clients, leading requirement sessions, participating in solution design, creating functional documentation, and collaborating with developers to ensure high-quality implementations that meet business needs.
Location: REMOTE
Working Hours: EST time zone
Job Responsibilities:
Work with clients and end users to gather, understand, and define business requirements
Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
Work collaboratively with team members to design a solution that will meet a client's business requirements and fulfill user stories
Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
Consulting on Marketing Cloud requests and configurations using MC
Configurate Salesforce CRM as a part of solution development according to business requirements
Collaborate with developers to test and verify that solutions will meet the business requirements
Ensure completion of all project-related artifacts, including functional specifications, technical specifications, use cases, and test plans
Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training
Engage with the customer on additional requirements and business needs
Create/enhance new and existing user stories, high-level business requirements, detailed functional requirements and associated process flows
Assist with the scoping and planning
Requirements:
Proven Salesforce experience and Marketing Cloud experience to develop client or business solutions
Proven knowledge of best practices on MC implementation projects
English - Upper-Intermediate, Advanced will be an advantage
Proven ability leveraging analytical and problem-solving skills in a fast-paced environment
Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
Strong presentation, communication (written and verbal) skills, and interpersonal skills
Experience documenting user stories and creating to-be process flow diagrams
Ability to effectively prepare and maintain the main documents/tools to meet the project needs
Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
Ability to juggle and prioritize multiple tasks within a collaborative team environment
Flexibility and willingness to do what it takes to get the job done
Drive and desire to learn and grow both technical and functional skill sets
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