Business Operations Analyst

JOB DESCRIPTION

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Role Summary

The Business Operations Analyst, Engineering will help eBay’s engineering leadership make better, faster decisions by providing reporting, budget tracking, and operational insights. This role sits at the intersection of engineering, product, and finance, turning data from tools (e.g., planning, HR, finance, Jira) into clear narratives and recommendations that improve how the organization plans, implements, and invests.

Key Responsibilities

Reporting & Insights

Build and maintain standard reports and dashboards for engineering leaders (e.g., headcount, delivery metrics, vendor/cloud spend, objectives and key results progress).

Produce exec-ready narratives and visuals (slides, one-pagers) that explain trends, tradeoffs, and recommendations.

Support ad hoc analyses on topics like return on investment of key programs, productivity trends, vendor utilization, and tooling adoption.

Budgeting, Forecasting & Financial Tracking

Support annual and quarterly planning cycles for engineering, including budget and headcount forecasting.

Maintain budget vs. actuals for engineering cost centers (e.g., headcount, cloud, tools, vendors), with clear variance explanations.

Partner with Finance and Procurement to align engineering plans with financial targets, surface risks, and identify savings opportunities.

Engineering Operations & Process Improvement

Analyze engineering workflows and operating rhythms (e.g., planning cadences, status reporting, roadmap reviews) to identify bottlenecks and improvement opportunities.

Help run portfolio/roadmap reporting across teams (e.g., status rollups, dependency and risk tracking).

Create and maintain SOPs, templates, and playbooks for recurring engineering business processes (e.g., intake, approvals, vendor onboarding, budget requests).

Drive small to medium ops projects end-to-end (scoping, data collection, recommendations, implementation, follow-up).

Stakeholder Partnership & Communication

Work closely with engineering leaders, product leaders, finance, procurement, and HR to understand priorities and translate them into reporting and analysis.

Present findings in clear, concise, non-technical language tailored to the audience (VP-level and below).

Act as a thought partner to managers and directors on how to structure goals, track performance, and measure impact.

Tooling & Data Quality

Use Excel/Google Sheets and BI tools (e.g., Tableau/Power BI/Looker or internal equivalents) to design and maintain reports and models.

Partner with data and systems teams to improve data quality, consistency, and definitions across engineering and business systems.

Identify opportunities to automate manual reporting and streamline data flows between systems.

Qualifications

Required

Bachelor’s degree in Business, Finance, Economics, Engineering, Data/Analytics, or equivalent experience.

2–5+ years of experience in business operations, consulting, or analytics, ideally supporting technology or engineering organizations.

Strong analytical and problem-solving skills, with a track record of structuring ambiguous problems.

Proficiency in Excel/Google Sheets (pivot tables, lookups, basic modeling) .

Demonstrated experience producing clear reports and presentations for senior stakeholders.

Ability to manage multiple parallel workstreams, prioritize effectively, and meet deadlines with minimal supervision.

Additional Details

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