Restaurant Executive

Company Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Job Description

Restaurant Executive

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

Assist the outlet manager on daily Front of the House and Heart of the House operations

Monitor the reservation status and communicate with culinary team

Plan and arrange manning to meet business needs

Check the appearance, orderliness, cleanliness and set-up of the outlet and its related areas, and be ready before 10 minutes of the commence of each meal period

Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed by

Ensure hygiene and food safety compliance in the outlet and related areas

Offer a personalize guest dining experience and ensure the compliance of LQA standards and delivery of Service Promise

Lead a Heartist® approach to guest experience/service with the F&B team

Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up on correct procedures implemented by outlet manager as to prevent future recurrence

Focus on the dining experience for LCAH members

Ensure that safe working practices are followed including emergency procedures

Assist Outlet Manager to organize and implement F&B promotions and special functions periodically

Oversee the stock requisition and usage of operation equipment/supplies

Maintain and check the outlet’s/heart of the house’s cleanliness and comply with the F&B sanitation and hygiene rules and regulations

Participate in departmental leadership activities as a member of the team

Maintain levels of confidentiality and discretion for guests

Develop own knowledge and skills as a contributing member of the F&B team

Qualifications

1 year F&B management experience

Experience in similar size/style of 5* hotel

Diploma in Hospitality Management

Evidence of Leadership / People management

Good interpersonal and communication skills

Able to work under pressure and independently

Good interpersonal skills with ability to communicate with guests and all levels of colleagues and management

Service oriented with an eye for details

Good computer skills and proficient in Microsoft Office-Words & Excel

Good problem solving and decision making skills

Effective conflict management skills, respecting a diverse, multi-cultural environment

Use sensitivity and discretion in supporting guest needs

Lead to constantly improve the guest service experience and team performance

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/