Outlet Executive

Providing support to Outlet Manager in ensuring the operations team work according to company SOPs and operational workflows.

Supervise and provide guidance to licensees and cleaning contractors in achieving hygiene and housekeeping excellence according to NEA requirements.

Be attentive to the maintenance and cleanliness of common areas.

Perform daily visual checks on surroundings for any irregularities, non-compliances, issues that need to be rectified/ resolved.

Actively perform checks on stalls to ensure there is no unauthorized increase of food prices within the outlet.

Conduct irregular float checks on stalls’ cash registers against readings from Point of Sales (POS).

Perform customer recovery pertaining to customers’/ public’s comments and feedback.

Effectively communicate customers’/ public’s comments, feedbacks and incidents to relevant departments within duly shift hours.

Perform daily headcount check on contract cleaners according to the contract agreements.

Provide administration support to Outlet Manager in reports writings.

Responsible for ensuring licensees’ daily sales received, are correct and being bank in.

Ensure cash handling procedures are complied to at all times.

F&B (subject to coffeeshop outlets)

Direct and manage retail stalls according to company SOPs and regulatory requirements

Mentor and supervise service staff on food handling, service conduct, and compliance to standards

Required to prepare meals such as toast making and hot foods based on the company's SOPs

Preparation of hot and cold beverages from scratch and premix

Advice on operational needs and service consistency

Manage retail/food stalls according to budget with responsibility in creating and executing plans to sustain profitability

Monitor sales and provide monthly sales reports with recommendations for business reviews with management

Handle cashiering duties, customers’ complaints and operational issues

Other work scope as required by business needs

JOB REQUIREMENTS

Preferably someone with Diploma in F&B, supply chain or related courses

Tech Savvy, hands-on with good problem-solving skills relating to food court operations and customer issues

Ability to foster positive working relationships

Skills

microsoft officerelationship managementnot applicable