Operations Support Manager

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Brisbane, Australia

Operations Support Manager - Neurosensory

164088

We’re excited to share an internal opportunity for an Operations Support Manager to join the Neurosensory team, supporting our National Sales & Operations function.

This role plays a key part in driving operational excellence, enhancing client care delivery, and supporting our frontline teams to deliver exceptional service across our clinics.

About the Role

As the Operations Support Manager, you will oversee client care operations, ensuring consistency, compliance, and continuous improvement across the business. You will partner closely with clinical and operational leaders to strengthen processes, support teams, and elevate the overall client experience.

Key Responsibilities

Lead and support Client Care teams through coaching, training, and mentoring

Induction and post induction support

Drive consistency in client care processes, policies, and procedures

Support operational improvements across clinics, including financial processes and service delivery

Partner with leaders on performance management, recruitment, and team development

Ensure compliance with company standards, WHS, and regulatory requirements

Coordinate and deliver training programs to support capability uplift across teams

About You

You are a proactive and collaborative leader who thrives in a fast-paced environment and is passionate about continuous improvement. You bring:

Strong operational and administrative expertise

Excellent communication and stakeholder management skills

Experience coaching and developing others

A solutions-focused mindset with the ability to influence and drive outcomes

A genuine commitment to delivering an outstanding client experience

Experience working within the hearing healthcare industry will be highly regarded

Why Apply?

This is a fantastic opportunity to step into a strategic and influential role, working closely with senior leaders and shaping how we deliver client care across the business.

Why Work With Us?

Competitive remuneration package

Paid parental leave

Discounts on Sonova products for employees and family

Access to 500+ retailer discounts across Australia via our Employee Enrichment Hub

Online Wellbeing Centre & Employee Assistance Program (EAP)

Ongoing training and support to help you grow and excel in your career

Access to the LinkedIn Learning Platform

A values driven and people-centered culture

Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry

A genuinely rewarding role with purpose and meaning

#LI-APL #OperationsSupport #ClinicOperations

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.