Internal Sales Coordinator

Internal Sales Coordinator – Power Distribution (Utilities)

Who We Are

Prysmian is the world’s leading cable solutions provider, supporting the global energy transition and digital transformation. With operations across more than 50 countries and a strong local manufacturing and supply footprint, we partner with utilities, infrastructure providers, and contractors to deliver reliable, compliant, and sustainable power and communications solutions.

About the Role

This role is responsible for the end‑to‑end commercial coordination of a portfolio of Power Distribution utility accounts, working closely with the External Sales Team to ensure effective contract execution, tender support, and high‑quality customer service delivery.

You will act as the day‑to‑day commercial interface for assigned customers—coordinating enquiries, quotations, tenders, contracts, and sales orders—while ensuring accuracy in systems, proactive issue resolution, and continuity of service for key utility relationships.

This is a commercial support role with real accountability, supporting profitable growth rather than a purely administrative position.

The role is based in Liverpool, NSW, reporting to the Customer Care Supervisor.

Key Responsibilities

Own the day‑to‑day commercial execution of assigned utility and key customer accounts

Coordinate customer enquiries, quotations, tenders, contracts, sales orders, and call‑offs in line with agreed commercial terms

Support tender management activities, including submission coordination, documentation control, pricing inputs, and post‑tender clarifications

Translate contractual and tender requirements into accurate SAP setup, including pricing, escalation mechanisms, call‑offs, codes, and order blocks

Proactively manage and resolve blocked orders, pricing queries, customer complaints, credits, and returns

Maintain strong working relationships with customers, External Sales, Commercial Managers, and internal stakeholders

Proactively communicate with customers on service standards, commitments, and issue resolution

Ensure continuity of service through documented procedures, handover planning, and knowledge sharing

Apply pricing policies and commercial controls within agreed guidelines

Support achievement of Power Distribution channel objectives, including CM$, volume, and service KPIs

Maintain accurate and accessible contract, tender, and customer documentation

What Success Looks Like

Accurate contract and tender administration with minimal commercial errors

Reduced order blocks and escalations

Strong customer confidence and repeat business

Smooth execution of complex utility contracts and tenders

Positive feedback from customers, sales, and internal teams

Who You Are

Demonstrated experience in customer account coordination, contract administration, or customer care, ideally within a technical, industrial, or utilities environment

Exposure to tender management and bid support is highly regarded

Strong Excel skills preferred, including use for pricing analysis, trackers, reporting, and contract support

Commercially aware, detail‑focused, and comfortable managing multiple stakeholders

Proven ability to prioritise issues, manage risk, and take ownership through to resolution

Experience using ERP systems (SAP preferred)

Why Join Prysmian

Global organisation with strong local presence

Exposure to major utility contracts and long‑term infrastructure relationships

Structured development, mentoring, and career growth opportunities

Inclusive culture with a focus on sustainability and teamwork

Flexible work practices, employee share scheme, and free onsite parking

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

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