Senior Competitive Intelligence Manager

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Kitchener (ON), Canada

Senior Competitive Intelligence Manager

Kitchener, Canada

Senior Manager, Competitive Intelligence

Sonova is seeking a Senior Manager, Competitive Intelligence to lead competitive intelligence activities that inform business, brand, portfolio, channel, and go-to-market decisions. This role translates market, consumer, retail, channel, and competitor dynamics into clear insights and recommendations for global and regional stakeholders, helping strengthen Sonova’s category leadership and commercial effectiveness.

Responsibilities:

Serve as a strategic partner to global and regional Marketing, Sales, Retail, Channel, and Commercial teams

Identify and translate key developments across hearing care channels, retail networks, wholesale partners, digital touchpoints, and consumer access models into actionable insights

Lead complex competitive intelligence projects from scoping through executive-ready recommendations

Partner with regions, group companies, and commercial teams to connect global insights with local market realities

Monitor competitor, channel, retail, consumer access, and market disruption trends to support strategic decision-making

Create concise narratives and recommendations for senior leadership forums

Leverage AI and digital tools to improve competitive intelligence processes, knowledge sharing, and speed-to-insight

More about you:

Bachelor’s or Master’s degree in Economics, Social Sciences, Psychology, or a related field

12+ years of experience in similar business-facing roles, ideally within healthcare, medical device, or a global matrixed organization

Strong experience generating meaningful insights from primary and secondary data sources

Ability to translate complex market and competitive intelligence into clear, actionable recommendations

Strong communication, analytical, problem-solving, project leadership, and stakeholder management skills

Comfortable working independently in a fast-paced, ambiguous, and internationally matrixed environment

Proficient with MS Office, Power BI, AI tools, and digital technologies with a strong business mindset

Travel:

5 – 10% travel may be required.

Don't meet all the criteria? If you’re willing to go all in and learn, we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone, please contact Sonova HR.

What we offer:

Medical, dental and vision coverage

Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts

TeleHealth options

401k plan with company match

Company paid life/ad&d insurance

Additional supplemental life/ad&d coverage available

Company paid Short/Long-Term Disability coverage (STD/LTD)

STD LTD Buy-ups available

Accident/Hospital Indemnity coverage

Legal/ID Theft Assistance

PTO (or sick and vacation time), floating Diversity Day, & paid holidays*

Paid parental bonding leave

Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)

Robust Internal Career Growth opportunities

Tuition reimbursement

Hearing aid discount for employees and family

Internal social recognition platform

D&I focused: D&I council and employee resource groups

Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $112,000 - $140,000 annually

Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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