PCS Account Manager – Patient Care Solutions (PCS)

Job Description Summary

GE HealthCare is seeking a dynamic and commercially focused LCS Account Manager to work within the PCS Local Customer Team in London, alongside Modality Product Sales Specialists and Implementation Specialists. This role is primarily a customer-facing commercial role, accountable for developing and executing robust short-, medium-, and long-term territory strategies, driving new account development, expanding existing relationships, and capturing competitive share across complex healthcare environments.

The PCS Account Manager is responsible for achieving the Quarterly Operating Plan through strong territory management, strategic customer engagement, and disciplined commercial execution. A passion for healthcare, customer & patient outcomes, and commercial growth is essential for success.

Job Description

Key Responsibilities

1. Lead with Transparency & Act with Humility

(Customer Relationships & Team Collaboration)

Build strong, trusted relationships with clinical, procurement, operational, and executive stakeholders

Develop deep customer intimacy across all assigned territory accounts

Work collaboratively with Product Sales Specialists, Implementation Specialists, Service, Marketing, and Operations teams

Demonstrate professionalism, integrity, and accountability in all customer and internal interactions

Contribute positively to the wider PCS commercial team culture

2. Deliver with Focus & Stay Lean

(Territory & Performance Excellence)

Own and deliver the assigned Quarterly and Annual Operating Plan, including orders, sales, product mix, and market share objectives

Develop and execute high-quality territory plans covering:

Short-term pipeline development and tender execution

Medium-term account expansion and cross-sell opportunities

Long-term strategic account positioning and competitor displacement

Maintain ownership of the complete sales process from lead generation through to revenue recognition

Ensure focus on priority accounts, opportunities, and activities that drive the greatest commercial impact

Maintain high standards of forecasting, funnel management, reporting, and commercial administration

3. Think Big

(Market Insight, Strategy & Opportunity Development)

Understand macro and micro healthcare market dynamics and their impact on customer priorities

Analyse competitor positioning, installed base, and market trends to strengthen GE HealthCare competitive advantage

Develop strategic penetration plans for target accounts and competitor installed base opportunities

Identify new business opportunities and create compelling customer events to drive commercial growth

Support customers in identifying innovative and value-based healthcare solutions

4. Serve Customers

(Customer Engagement & Commercial Excellence)

Develop deep understanding of customer needs, operational pressures, and strategic objectives

Identify, qualify, and develop new account opportunities across the territory

Build compelling commercial solutions aligned to customer requirements and GE HealthCare capabilities

Lead all tender management activities including quotations, executive summaries, and commercial submissions

Engage effectively across complex stakeholder networks including executive, clinical, procurement, and technical audiences

Support customers with solution development and business case alignment where appropriate

5. Compete to Win

(Competitive Share Growth)

Drive competitive share growth through strong commercial execution and differentiated positioning of GE HealthCare solutions

Position GE products and services effectively against competitor offerings

Maintain comprehensive installed base, customer profile, and opportunity records

Capture and share market intelligence, competitor activity, and win/loss analysis

Execute disciplined opportunity management across the full commercial cycle

6. Lead by Example

(Governance, Quality & Compliance)

Role model full compliance with GE HealthCare Quality, Compliance, Privacy, Anti-Competition, and EHS policies

Ensure accuracy and completeness of all forecasting, reporting, and commercial documentation

Take ownership of territory administration including funnel management, forecasting tools, reporting systems, and tender submissions

Drive high standards of operational rigor and process discipline

Proactively identify, escalate, and resolve risks, issues, or compliance concerns

Champion continuous improvement and simplification of commercial processes

7. Collaborate as One GEHC

(Cross-Functional Partnership & Team Contribution)

Work collaboratively across Sales, Service, Clinical, Marketing, Finance, and Operations functions

Build strong internal partnerships to maximise customer satisfaction and commercial success

Share best practices, customer insights, and market intelligence across the commercial organisation

Support wider territory, regional, and PCS business objectives

Contribute actively to collaborative growth opportunities across the business

Qualifications

Significant experience in Healthcare sales or related commercial healthcare environment

Demonstrated experience in consultative and strategic selling within complex sales environments

Business degree or relevant healthcare / commercial experience

Strong commercial, analytical, and territory management capability

Desired Skills

Strong customer relationship and stakeholder management skills

Excellent written and verbal communication skills

Strategic thinker with strong commercial and analytical capability

Proven ability to manage complex sales cycles and tender processes

Comfortable managing complexity and ambiguity while maintaining focus and execution

Strong team player with collaborative mindset

Positive, proactive, and solution-focused approach

Demonstrates GEHC values and leadership behaviours consistently

Inclusion and Diversity

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: No