Operations Manager

Description

Operations Manager - Front of House Services

Location: Site in Bristol / Cardiff

Hours: Part-time, 3 days per week

Salary: Competitive, pro rata

Reporting to: Regional Manager

About LAH

LAH Property Marketing provides high-quality front of house reception and occupier experience services across commercial office buildings. We are known for our people-first approach, professional standards and ability to create welcoming, well-managed environments for clients, occupiers and visitors.

About the Role

We are looking for an organised, confident and service-led Operations Manager to support front of house service delivery across a portfolio of LAH client sites.

Reporting to the Regional Manager and working as part of the regional management team, you will help maintain consistent service standards, support site teams, liaise with clients and building stakeholders, and ensure that day-to-day operational matters are followed through professionally.

This is a mobile role, involving travel across regional sites and regular contact with Front of House teams, clients, the Cover Department, Recruitment, Head Office and the wider regional team. Access to a car is essential.

Key Responsibilities

In this role, you will:

support day-to-day operations across LAH front of house sites

help ensure service delivery is consistent, professional and aligned with LAH standards

act as a key point of contact for site queries, issues and follow-up actions

support Front of House teams with standards, training, induction and day-to-day guidance

liaise professionally with clients, building management teams and site stakeholders

attend client meetings where required and follow through agreed actions

work with the Regional Manager, Recruitment Department and Cover Department on staffing, onboarding and operational resource requirements

support health, safety and compliance activity, including site documentation, audits and risk assessment actions

help identify opportunities to improve service standards, site experience and operational consistency

maintain clear records of site visits, actions, follow-up points and relevant staff matters

escalate appropriately to the Regional Manager, Regional Director or HR where required

Skills, Knowledge and Expertise

We are looking for someone who is

organised, reliable and able to manage multiple priorities

confident working across different sites and with different stakeholders

professional, well-presented and service-focused

a strong communicator, both verbally and in writing

calm and solution-focused when dealing with operational issues

able to support and guide others constructively

confident using IT systems and maintaining accurate records

discreet and professional when handling confidential or sensitive information

able to recognise when matters should be escalated

flexible and adaptable to travel and varied operational needs

Previous experience in front of house, hospitality, property, facilities, client services or operational management would be helpful. The most important qualities are judgement, communication, organisation, professionalism and a commitment to high service standards.

Benefits

Company laptop and mobile phone

Travel expenses contribution

Contributory pension scheme

Life assurance

Employee benefits scheme

Comprehensive EAP

Structured induction, guidance and probation review

About LAH Property Marketing

About LAH Property Marketing

LAH Property Marketing provides front-of-house reception, on-site marketing and tenant experience services for commercial office buildings nationwide. We work with developers, agents and property managers who believe in the value of an exceptional front-of-house experience.

Equal opportunities

If you require adjustments during the recruitment or onboarding process, please let us know. Any workplace adjustments will be considered in line with the requirements of the role and operational setting.