Early Careers & Campus - Operations Manager

About Us

Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.

We work with leading organisations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.

At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.

The Role

The EC&C (Early Careers & Campus) Operations Manager will be responsible for the recruitment delivery, relationship management and annual budget of a team of 7-8 Recruiters within the PwC UK solution. The EC&C Manager will work alongside a second Manager to oversee all elements of recruitment delivery, including engagement of PwC internal teams who are key touch points through the recruitment season.

They will support the Senior Manager (SM) / Client Operations Director (COD) in driving the achievement of the business area’s commercial and people strategy; managing their team to fulfil all contractually agreed quality thresholds.

The Manager will spend approximately 30% of their time providing line management and inspirational leadership to their team, driving engagement, retention and wellbeing. They will role model the AMS behaviours, drive succession planning and team/leadership development.

The Manager will work closely with their team to ensure that the day-to-day services are provided effectively and efficiently, in compliance with the account’s service level and contractual obligations. They will ensure attendance of their team on client site for the required days per week as agreed, acting as a role model and being visible to the team.

They will act as trusted advisor to the client providing consulting, advisory on the recruitment trends, building trust with the client by expanding key market knowledge and ability to embed this knowledge onto the account.

They will report into the Senior Manager/ Client Operations Director.

Key Accountabilities

Leadership

Coach and develop direct reports or dotted line reports through ongoing one-to-one performance and development conversations with support from the SM / COD

Support direct reports in the resolution of complex and contentious issues with clients, ensuring all escalations are resolved promptly - act as a liaison between client and recruiters where needed

Maintain regular communication with team members, including conducting ongoing performance and development conversations and virtual team collaboration sessions

Client

Determine and manage optimal resource allocation to support the design and delivery of the PwC go to market approach and assessment strategy.

Drive ownership of pipeline oversight against demand across Senior Recruiter population, working closely with Senior Recruiters to flag low pipelines and support engagement with Attraction Partner to ensure actions are taken to support fulfilment of demand.

Build strong and influential trusted partner relationships with senior client stakeholders to develop and maintain business plans, recruitment plans and organisational structures

Act as a key point of contact for PwC Immigration, Onboarding and Talent Engagement teams, as well as a trusted partner for the PwC TA leadership.

Building trust via advisory/consulting, providing market insights to the Client

Effective, accurate and timely updates to Monthly and Quarterly Business Reviews (MBRs and QBRs), in line with agreed schedules, to assesses performance, review vital metrics, and evaluate progress toward strategic goals

Operations, Compliance and Finance

Lead team in the delivery against volume and quality targets and SLAs. Provide oversight of requisitions managed by Senior Recruiters to ensure they are meeting the contractually agreed service standards

Manage the scope, governance, and compliance of the contract through team activity. Identify and tackle scope creep

Ensure team’s compliance to the AMS Risk Management Framework and Account governance framework, including the identification and management of risk

Ensure team’s compliance with legislation affecting area of work (e.g. age discrimination, IR35/The Good Work Plan, OFCCP, data management techniques or similar local legislative requirements) with the SM support

Innovation and Business Development

Best practice and operational excellence through process efficiency review and implementation of improvement plans

Support implementation of Continuous improvement plan

Share with Senior Manager/Client Operations Director any continuous improvement opportunities identified by self or team – including opportunities for process improvement, service enhancement, financial improvement, related strategic projects and increasing the scope of the service within account

Skills & Requirements

Critical knowledge, skills and experience:

Demonstrable ability to build a position as a trusted advisor, engage and influence senior stakeholders towards a course of action

Experience of developing and delivering end-to-end campus recruitment campaign strategies. Experience enhancing recruitment processes to improve outcomes (e.g. candidate experience, fulfilment targets)

Experience managing a team, demonstrable ability to manage, coach and develop direct reports

Ability to motivate team remotely to deliver against set targets and drive organization performance,

Agile in response to change or uncertainty - able to cope with and lead a team and client through significant change

Ability to foresee obstacles and act in advance with the co-operation of SM / COD, setting up plan in place (team/operations),

Resilient under pressure - experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast-moving environment

Strong prioritisation and delegation skills

Subject matter expertise in local early careers recruitment practices including early outreach engagement, campus marketing strategies, recruitment models, best practice recruitment

Ability to drive continuous improvement initiatives within agreed timeframes, ensuring relevant client engagement.

Desirable knowledge, skills and experience:

Experience leading virtual/remote teams – proven ability to enable collaboration, engagement and operational excellence among dispersed teams

Ability to deliver training to enhance team capabilities, also recognizing fields of development of direct line reports, providing support of their development and growth in role

Experience of analysing business orientated management information. Able to use data-led insights to influence strategy and decision making

Demonstrable knowledge of contracts, governance frameworks, business assurance and controls

Understanding of legislation affecting area of work (e.g. age discrimination, IR35/The Good Work Plan OFCCP, data management techniques or similar local legislative requirements) and ability to guide and advise clients on legislation with the SM support

Experience in the use of recruitment technology and recruitment databases

Strong Excel skills

Why AMS?

At AMS, we come from every walk of life - and that’s what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.

We offer

Growth and development focused on your strengths

The opportunity to develop a career within one of the world’s leading organisations specialising in talent and workforce solutions.

A team that values being Passionate, Bold, and Authentic

Supportive communities such as our Employee Resource Groups (ERGs)

Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you

A competitive reward and benefits package

Flexibility in how and where you work

Hybrid model: London 3 days/week

Details may vary slightly depending on your location, local labour law, etc.

Our statement

We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [email protected] or make a member of our Talent Acquisition team aware at any time.

We take pride in being Disability Confident. This helps to ensure that you can be interviewed fairly if you have a disability, long- term health conditions, or are neurodiverse. You will be shortlisted based on minimum criteria for the role and will be offered support and/or adjustments for the recruitment process if you wish.

If you’re ready to bring your skills, curiosity, and passion, click Apply and let’s explore what we can achieve together!

Details

Reference

AMS31971

Closing

30/06/2026

Location

United Kingdom, England, London

Schedule

Full Time

Business area

Recruitment

Sector

Professional Business Services

Employment Type

Permanent