Microsoft Dynamics 365 Business Analyst (Consultant II)

Role description

Microsoft Dynamics 365 Business Analyst

Norwich, United Kingdom

Full time, permanent

We are seeking a senior Microsoft Dynamics 365 Business Analyst with minimum of 15 years of IT experience and a strong background in CRM, business analysis, and process optimisation. The role focuses on translating business needs into effective Dynamics 365 CRM and Power Platform solutions, supporting large‑scale CRM modernisation and digital transformation initiatives.

The Role:

Lead end‑to‑end business analysis across Dynamics 365 CRM programmes

Engage stakeholders to capture requirements, facilitate workshops, and define as‑is / to‑be processes

Translate business needs into functional requirements, user stories, and acceptance criteria

Provide functional expertise across Dynamics 365 CRM modules:

Sales

Customer Service

Customer Insights / Marketing

Field Service (where applicable)

Define standards for:

Business Process Flows

Case management, SLAs, queues

Forms, views, dashboards, and automations

Identify optimisation and automation opportunities using:

Dynamics 365 native capabilities

Power Platform (Power Automate, Power Apps)

Support Agile / SAFe / hybrid delivery, including backlog refinement and UAT

Promote an OOB‑first approach with controlled customisation

What you will bring:

Minimum of 15 years’ IT experience with strong Business Analyst background

Proven experience delivering Microsoft Dynamics 365 CRM solutions

Strong understanding of:

CRM business processes

Dataverse concepts and data models

CRM security and role models

Experience working on large, complex CRM programmes

Nice to have skills:

Power Platform experience (Power Apps, Power Automate, Power BI)

Experience in regulated industries (Banking, Insurance, Healthcare)

Exposure to integrations and enterprise architecture discussions

Microsoft Dynamics 365 / Power Platform certifications

Tools & Skills:

Tools: Dynamics 365 CRM, Dataverse, Power Platform, Azure DevOps, Jira, Confluence

Skills: Business Analysis, Requirements Engineering, Process Modelling, Data Analysis, Change Management

Hurry & apply for a more detailed conversation with our Team!

#UST

Skills

business analysis,data analysis,microsoft dynamics 365,devops,change management

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.