Experience Design Manager - Argos In-Store

Experience Design Manager - Argos In-Store

Salary: Competitive Plus Benefits

Location: London Store Support Centre and Home, London, EC1M 6HA

Contract type: Permanent

Business area: Sainsbury's Tech

Closing date: 30 June 2026

Requisition ID: 400066373

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Think about the scale it takes to feed the nation. The level of data, transactions and variety involved. Then you’ll realise this is a modern software engineering environment, because it has to be. We’ve made significant investment in the standards and principles that shape how we work. We iterate, learn, experiment and champion ways of working such as Agile, Scrum and XP. So you can look forward to exciting opportunities across everything from AI to reusable tech.

Experience Design Manager - Argos In-Store

We can consider a London, Coventry or Manchester base location for this role.

At Argos, we’re on a mission to make shopping effortless, fast, and genuinely enjoyable whether customers are online, in-app, or standing in one of our stores.

We’re looking for an Experience Design Manager to lead our in-store & colleague experiences, shaping how millions of people browse, buy, and interact with Argos every day.

This is a role for someone who loves combining hands-on design, team leadership, and emerging technology to deliver measurable impact.

What you’ll be doing:

Lead and grow a brilliant design team

Manage, coach and inspire a team of experience designers

Create a culture of high standards, curiosity, and continuous improvement

Support career growth while keeping momentum on delivery

Reporting to the Head of Experience Design

Own the in-store experience

Shape the future of in-store and assisted digital journeys from kiosks to collections, payments, and beyond

Design experiences that connect seamlessly with our app, website, and operational systems

Balance totally unique challenges with bold, innovative thinking

Stay hands-on

Get stuck into design work when it matters

Guide teams through complex problems, from idea to execution

Move fluidly between big-picture strategy and detailed design decisions

Use AI-powered design tools and workflows to accelerate insight, ideation, and delivery

Lead by example in exploring smarter, efficient ways to design

Deliver real customer & business impact

You’ll be accountable for outcomes that matter, including:

Improving customer & colleague satisfaction

Increasing conversion and in-store purchase rates

Reducing friction across key journeys

Designing experiences that are simple, inclusive, and genuinely helpful

Collaborate across the business

Work closely with Product, Engineering, Retail, and Commercial teams

Bring stakeholders on the journey through clear thinking and compelling storytelling

Turn insight into action at pace

Essential Criteria:

At least 3 years experience managing a design team

Strong hands-on UX / product / service design capability

A experience and or passion for omni-channel E2E experiences

Confidence working with data, research, and experimentation

Experience in using AI in design workflows

Someone who thrives in fast-moving, ambitious environments

Tips and guidance on what we look for in portfolios: https://medium.com/p/1ace9c422d2

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We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, you will also be eligible for private healthcare too. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).