Enterprise Account Representative II

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you skilled at connecting business clients with the right solutions over the phone? Join Spectrum as an Enterprise Account Representative II, where you’ll recommend fiber-based services to commercial customers and build lasting relationships while driving revenue growth. Your consultative approach will help businesses thrive and ensure Spectrum remains a trusted provider for enterprise clients.

How You’ll Make an Impact

Deliver exceptional customer satisfaction and professionalism during every sales interaction

Achieve weekly and monthly sales goals using effective selling techniques

Engage marketing-generated leads through standard phone and email strategies

Qualify prospects, request site surveys and submit ROI analyses to sales management

Present and explain Spectrum’s fiber services to prospective and existing customers

Promote current marketing campaigns and communicate product advantages versus competitors

Collaborate with other departments to resolve customer issues and support business objectives

Working Conditions

Office environment

What You’ll Bring to Spectrum

Required Qualifications

Education

High school diploma or equivalent

Experience

6+ months of experience working with customers

Skills

Ability to read, write, speak and understand English

Persuasive presentation skills to address objections and close sales

Commitment to high-quality customer service

Competitive drive to achieve daily, weekly and monthly goals

Strong organizational skills and solid work ethic

Adaptable interpersonal and sales approach for each customer

Proactive in self-development and receptive to coaching

Efficient navigation across multiple screens and complex data systems

Proficient typing and data entry skills

Familiarity with Windows or Apple operating systems, internet browsers and email applications

Preferred Qualifications

Education

Some college or college degree preferred

Experience

6+ months of call center employment preferred

6+ months of commission-based sales experience preferred

6+ months of working with a computerized system as a core part of the job function preferred

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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.