Desk Side Support Engineer (4 hours per day)
About the role
Overview:
NSC Global is a trusted IT services and solutions provider supporting some of the world’s largest enterprises in their digital transformation. We deliver innovative, scalable and secure technology solutions that keep businesses running smoothly across global environments.
To strengthen our onsite support teams, we are looking for IT End User Support Technicians who enjoy hands-on technical work and direct interaction with end users.
Role Overview
This is an onsite - FOUR HOURS PER DAY - IT support role ideal for candidates with experience in end user computing. You will be the first point of contact for onsite technical issues, helping users resolve hardware and software problems and ensuring a smooth day-to-day operation.
Responsibilities:
Ability to advise and to present to one or more customer staff.
Monitor and control daily service call activity, utilization, inventory levels and service levels.
Exceptional customer service
Advanced knowledge in Customer Service Aptitude
Resolving technical problems with hardware, software and connectivity.
Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve
Participate in the configuration and support of internal systems.
Ability to work effectively with Logistics
Adherence to assigned schedule
Adhering to documented policies, procedures and processes that are specific to the service.
Clear and concise documentation of all customer interaction within appropriate CRM tool.
Able to function in a team environment
Maintain knowledge levels as industry enhancements occur
Support installation and implementation of connectivity and high-end systems products
Continuous improvement of service delivery.
Ability to juggle time and resources to meet or exceed expectations
Qualifications:
Sound knowledge of:
Advanced knowledge in Computer Hardware
Advanced knowledge in Common Software applications
Advanced knowledge in Microsoft Operating system
Proficient knowledge in Printer Hardware
Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices
Proficient knowledge in Ticketing software
Microsoft Office & Office 365 applications
PC\Laptop hardware
PC\Laptop peripherals, including printers
Mobile devices
Awareness of:
Active Directory
Exchange
Apple OS
Network and server hardware and components
IT qualifications may include:
A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server +
PC\Laptop OEM Maintenance Certification
CompTIA A+ Certification
Microsoft Certified IT Professional (MCITP) certification in desktop area
Microsoft Office Specialist (MOS) certification
Language:
English (written and verbal) and Local language.
Questions about this role
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