Custom Software Engineer

Project Role : Custom Software Engineer

Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills : Linux

Good to have skills : NA

Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

Job Title: CC/CQ Support Engineer (ClearCase & ClearQuest)

Job Summary

Experienced CC/CQ Support Engineer providing end-to-end support for IBM Rational ClearCase and ClearQuest environments in a production setup. Responsible for incident resolution, user support, system monitoring, and ensuring uninterrupted configuration management services for development and QA teams.

Core Responsibilities

Production Support (Primary Focus)

Provide L2/L3 support for ClearCase (CC) and ClearQuest (CQ)

Work on incident, service request, and change tickets within SLA timelines

Perform issue analysis, troubleshooting, and resolution for tool-related problems

Handle priority incidents (P1/P2) and provide timely updates to stakeholders

Conduct root cause analysis (RCA) and implement preventive fixes

ClearCase (CC) Support

Support VOB and View management (creation, deletion, access issues)

Troubleshoot:

o Check-in/check-out failures

o View corruption / storage issues

o Branching/merging conflicts

Assist teams during code build and release activities

Monitor and maintain ClearCase storage, pools, and logs

Support MultiSite replication issues (sync failures, packet issues)

ClearQuest (CQ) Support

Manage user accounts, roles, and access permissions

Troubleshoot CQ queries, record issues, and workflow errors

Support defect tracking and reporting activities

Assist in schema updates and minor customizations

Handle database-related issues and coordination with DB teams

Monitoring & Maintenance

Perform daily health checks for CC/CQ environments

Execute backup and recovery procedures

Maintain scripts (Shell/Perl) for automation and routine maintenance

Monitor logs, storage utilization, and system performance

Perform periodic cleanup and housekeeping activities

Automation & Continuous Improvement

Automate repetitive support tasks using shell scripting

Identify recurring issues and implement permanent fixes

Support integration with CI/CD tools (Jenkins or similar)

Documentation & Collaboration

Create and maintain SOPs, KB articles, and troubleshooting guides

Coordinate with development, QA, infra, and DB teams

Participate in on-call support / rotational shifts

Provide knowledge sharing and support guidance to end users

Required Skills

Strong hands-on experience in:

o IBM Rational ClearCase (VOBs, Views, UCM)

o IBM Rational ClearQuest (user management, queries, workflows)

Experience in production support / application support environment

Knowledge of ticketing tools (ServiceNow, Remedy, etc.)

Strong troubleshooting and analytical skills

Hands-on experience with Unix/Linux commands

Basic scripting knowledge (Shell / Perl)

Understanding of ITIL processes (Incident, Problem, Change)

Preferred Skills

Experience with ClearCase MultiSite

Exposure to CI/CD tools (Jenkins, Azure DevOps)

Knowledge of Git or modern version control systems

Experience in migration or transformation projects

15 years full time education