Storage & Data Protection Support Engineer

Req ID: 376668

We are currently seeking a Storage Data Protection Support Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Job Description – Storage Data Protection Support Engineer (L1/L2)

Experience: 5–8 Years

Location: India / Global Delivery Centers

Shift: 24x7 Rotational Support

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Role Overview

We are seeking a reliable Storage Data Protection Support Engineer to provide first-level (L1/L2) support for enterprise storage, backup, SAN, NAS, and virtualization environments. The role involves handling incidents, performing recovery operations, monitoring infrastructure, and supporting day-to-day operations to ensure system availability and performance.

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Key Responsibilities

1. Backup Recovery Operations

Perform restore activities:

o File-Level Restore (FLR), VM Restore, Bare Metal Recovery (BMR)

o NBMR configuration and restore (NetBackup)

Troubleshoot and resolve backup failures

Configure and manage backup components:

o NetBackup (FL/NBMR)

o Acronis

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2. Data Domain Monitoring

Monitor and respond to Data Domain alerts:

o Connectivity loss

o Temperature alerts

o Hardware failures

Perform initial troubleshooting and escalate critical issues

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3. Storage Administration

Support and configure storage systems:

o Dell EMC XtremIO (XIO), PowerMax, PowerStore, Unity

o VPLEX (Local Metro)

o Pure Storage and IBM storage

Perform storage provisioning, LUN allocation, and basic troubleshooting

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4. SAN Administration

Perform SAN zoning and configuration using:

o Brocade switches (SANnav)

Troubleshoot SAN-related connectivity and performance issues

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5. NAS Replication

Configure NAS storage:

o Unity and Isilon (SMB/NFS protocols)

Support:

o Replication configuration and failover scenarios

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6. OS Virtualization Support

Configure storage on:

o Windows, Linux, and VMware ESXi

Provide VMware support:

o Datastore provisioning and expansion

o Storage vMotion

o VM storage-related troubleshooting

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7. Monitoring Performance Management

Monitor infrastructure using tools like Grafana

Track performance across:

o Storage arrays (XIO, PowerMax, PowerStore, Unity, VPLEX)

o SAN (Brocade ports)

o NAS (Isilon)

o OS (Linux/Windows)

Perform SAN and storage array log collection

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8. Incident Vendor Management

Provide L1/L2 incident and request resolution

Raise and manage tickets with:

o Dell EMC, Pure Storage, IBM

Coordinate:

o Hardware replacements

o Vendor escalations

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Required Skills Experience

Mandatory Skills

5–8 years of experience in Storage, Backup, and SAN Support

Hands-on experience with:

o NetBackup Acronis (backup and restore operations)

o Brocade SAN zoning (SANnav)

o Dell EMC storage platforms (XIO, PowerMax, Unity – basic/intermediate level)

Strong knowledge of:

o Linux Windows systems

o VMware storage management

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Preferred Skills

Exposure to:

o Data Domain

o VPLEX, Pure Storage, IBM storage

o NAS (Unity, Isilon)

Familiarity with monitoring tools (Grafana)

Basic scripting (Shell/Python) is an advantage

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Certifications (Good to Have)

Dell EMC Storage Certifications

Veritas NetBackup Certification

VMware Certified Professional (VCP)

ITIL Foundation

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.